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Jobs / Customer Service Manager in United States of America
15 days ago
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Drug-hunter·15 days ago
15 days ago

Director, Global Events

United StatesFull-timeRemoteSenior · 10+ yearsCustomer Service Manager

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Must-have skills for this role

  • event management
  • project management
  • field marketing
  • experiential marketing

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Apply faster with autofill FREEdrug-hunter uses Workable - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead end-to-end execution of Drug Hunter-hosted symposia, mixers, and dinners.
  • Manage the full attendee journey, including registration, communications, vendors, logistics, on-site experience, and organizing follow-up needed.
  • Partner with Sales to operationalize invite and attendance strategies while ensuring a high-quality customer experience.
  • Own event budgets, vendor management, and execution against established event plans.
  • Coordinate Sales and Science team attendance at 40+ scientific conferences annually, including registration, internal coordination, and supporting marketing actions (note no exhibits/booths currently planned).
  • Manage Drug Hunter sponsorships, including attendance planning, registrations, sponsor deliverables, promotional coordination, and event readiness.
  • Work with Sales team admin to support Sales team site visits revolving around events, sponsorships, conferences, etc.
  • Oversee logistics for Drug Hunter’s digital Flash Talk series, including speaker coordination, scheduling, communications, and platform readiness.
  • Ensure registration, attendance, and follow-up activity are integrated into HubSpot.
  • Partner with Sales and Marketing to improve follow-up workflows and the overall attendee experience.
  • Maintain the annual event calendar and ensure key activities, deadlines, and ownership are clearly documented.
  • Ensure events and attendee activity are consistently tracked in HubSpot.

What they're looking for

  • 10+ years of experience in event management, field marketing, experiential marketing, or a related function.
  • Demonstrated experience managing complex in-person and digital event programs.
  • Exceptional organization, project management, and attention to detail.
  • Strong customer-service orientation with a high bar for attendee and speaker experience.
  • Experience managing budgets, vendors, sponsorships, and event logistics.
  • Strong cross-functional communication skills and ability to partner effectively with Sales and technical or scientific teams.
  • Experience with HubSpot or a comparable CRM/marketing automation platform.
  • Comfortable traveling for Drug Hunter-hosted symposia and mixers (~30% domestic & international)

Nice to have

  • Life sciences, biotech, pharma, or scientific event experience strongly preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Drug Hunter is a B2B scientific intelligence platform for biotech/pharma R&D scientists that empowers them to discover the medicines of the future. We serve most of the top global biotech & pharma companies including Dow 30 and S&P500 companies. We're a mission-driven, product-focused company backed by top-tier investors and trusted by the world's leading R&D organizations.

We are looking for a Director, Global Events to lead the execution of Drug Hunter’s global event program across in-person, digital, and sponsored experiences. Reporting to the Head of Scientific Growth (Marketing), this senior individual-contributor role will oversee the customer and speaker experience across symposia, mixers, dinners, Flash Talks, scientific conferences, sponsorships, and Sales tabletop events.

The Director will partner closely with Sales, Science, and Marketing to ensure events are well executed, support commercial priorities, and deliver a consistently high-quality experience.

Key Responsibilities

Hosted Events & Customer Experience

  • Lead end-to-end execution of Drug Hunter-hosted symposia, mixers, and dinners.
  • Manage the full attendee journey, including registration, communications, vendors, logistics, on-site experience, and organizing follow-up needed.
  • Partner with Sales to operationalize invite and attendance strategies while ensuring a high-quality customer experience.
  • Own event budgets, vendor management, and execution against established event plans.

Conferences, Sponsorships & Sales Event Support

  • Coordinate Sales and Science team attendance at 40+ scientific conferences annually, including registration, internal coordination, and supporting marketing actions (note no exhibits/booths currently planned).
  • Manage Drug Hunter sponsorships, including attendance planning, registrations, sponsor deliverables, promotional coordination, and event readiness.
  • Work with Sales team admin to support Sales team site visits revolving around events, sponsorships, conferences, etc.

Flash Talk Digital Series

  • Oversee logistics for Drug Hunter’s digital Flash Talk series, including speaker coordination, scheduling, communications, and platform readiness.
  • Ensure registration, attendance, and follow-up activity are integrated into HubSpot.
  • Partner with Sales and Marketing to improve follow-up workflows and the overall attendee experience.

Event Operations & SOPs

  • Maintain the annual event calendar and ensure key activities, deadlines, and ownership are clearly documented.
  • Ensure events and attendee activity are consistently tracked in HubSpot.
  • Build and maintain SOPs, templates, and repeatable processes that support consistent execution across the event portfolio.
  • Identify opportunities to improve efficiency, consistency, and the customer experience.

Requirements

  • 10+ years of experience in event management, field marketing, experiential marketing, or a related function.
  • Demonstrated experience managing complex in-person and digital event programs.
  • Exceptional organization, project management, and attention to detail.
  • Strong customer-service orientation with a high bar for attendee and speaker experience.
  • Experience managing budgets, vendors, sponsorships, and event logistics.
  • Strong cross-functional communication skills and ability to partner effectively with Sales and technical or scientific teams.
  • Experience with HubSpot or a comparable CRM/marketing automation platform.
  • Life sciences, biotech, pharma, or scientific event experience strongly preferred.
  • Comfortable traveling for Drug Hunter-hosted symposia and mixers (~30% domestic & international)

Benefits

Drug Hunter provides industry-leading benefits, including the following:

  • Competitive salary, variable compensation, and equity
  • Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan
  • Short-term disability and long-term disability insurance
  • Cancer and critical illness coverage
  • Up to 12 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan
  • 401(k) + employer match (3-5%)
  • Home office set up stipend for fully remote employees
  • Learning and development support
  • Generous and flexible vacation and leave policies

Company

Drug-hunter
United States

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Drug Hunter's careers site·first seen 8 Sept 2026·last verified 8 Sept 2026·How we source jobs

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