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Jobs / Customer Service Manager in United States of America
21 days ago
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Abbvie·21 days ago
21 days ago

Director, Global Security & Business Support, Americas

North Chicago, United States of AmericaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • corporate security
  • global security
  • crisis management
  • business continuity

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Apply faster with autofill FREEabbvie uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Director, Security, Americas is responsible for leading the development, implementation, and continuous improvement of security strategy, policy, crisis management, and security operations across the Americas region. This role provides strategic direction and oversight for security support to LATAM, North America and Caribbean operations, manufacturing sites, and commercial affiliates. The role also leads financial planning, staffing strategy, contractor oversight, and process effectiveness for regional security initiatives.

The Director partners closely with business leaders and functional stakeholders to drive process effectiveness, strengthen resilience, and ensure security risks are identified, assessed, and appropriately managed.

Key Responsibilities

  • Lead regional security strategy, governance, and execution across the Regions for manufacturing operations and commercial affiliates.
  • Develop, implement, and maintain security policies, standards, procedures, and controls aligned with AbbVie requirements, regulatory expectations, and business risk.
  • Provide leadership for crisis management preparedness and response in assigned region, including incident escalation, executive communications support, and coordination of continuity activities.
  • Facilitates business continuity planning for security-related risks and ensure appropriate integration with regional and enterprise-wide plans.
  • Direct regional security staffing strategy, including contractor management, resource planning, and budget oversight.
  • Partner with site leadership, operations, legal, compliance, HR, EHS, and other key stakeholders to identify and mitigate security risks.
  • Provide strategic guidance and operational oversight for security support to AbbVie Global Security initiatives and programs in assigned region.
  • Support security programs for manufacturing and other critical sites to help ensure protection, operational continuity, and compliance.
  • Drive process improvement, standardization, metrics, and continuous enhancement of regional security programs.
  • Represent Security in cross-functional forums and serve as a trusted advisor to senior leaders.

Qualifications

  • Bachelor’s degree required in a related field; advanced degree preferred.
  • 10+ years of progressive experience in security related roles leading regional or multi-country security programs including corporate security, global security, crisis management, business continuity, investigations, or a related discipline.
  • Law enforcement security operations experience.
  • Experience supporting manufacturing, biopharma, or highly regulated environments.
  • Proven ability to manage budgets, contractors, and complex cross-functional stakeholder relationships.
  • Ability to work effectively across cultures, geographies, and matrixed organizations.
  • Strong executive presence, sound judgment, and excellent communication skills.
  • Experience working in LATAM and familiarity with regional security considerations is highly desirable.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our long-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Company

Abbvie
North Chicago, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Abbvie's careers site·first seen 1 Sept 2026·last verified 8 Sept 2026·How we source jobs

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