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Jobs / Customer Service Manager in United States of America
3 days ago
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Hcsc·3 days ago
3 days ago

Director GRC

Richardson, United States of AmericaSenior · 10-15 yearsCustomer Service Manager

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Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • information security
  • governance
  • risk management
  • compliance

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What you'll do

  • Leading the execution of Information Security governance, risk, and compliance programs
  • Developing and maintaining the compliance framework
  • Supporting compliance and attestation activities
  • Oversight of security policy management, exceptions, subsidiary risk, and third-party risk management
  • Facilitating the identification, reporting, management, and remediation of security risks
  • Maintaining effective risk tracking and reporting processes
  • Identifying and recommending improvements to the organization’s security risk management controls

What they're looking for

  • Bachelors Degree and 10 years in Information Technology / Information Security or 14 years of experience Information Technology, Information Security, Risk, or Compliance disciplines.
  • 4-5 years in Management or Leadership experience.
  • Knowledge of project management
  • Information Technology and security risk management
  • Knowledge of regulatory and compliance standards and practices
  • Understanding of information security principles and control frameworks
  • Understanding of business priorities and technology capabilities
  • Strong oral and written communication skills
  • Strong analytical and problem‑solving skills
  • Experience with security standards, regulatory compliance tools, and platforms
  • Knowledge of emerging technologies and associated risk implications
  • System and technology integration concepts

Nice to have

  • Bachelor’s Degree in Computer Science, MIS, or related field
  • Experience supporting subsidiary governance and/or third‑party risk programs preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for leading the execution of Information Security governance, risk, and compliance programs; developing and maintaining the compliance framework; supporting compliance and attestation activities; oversight of security policy management, exceptions, subsidiary risk, and third-party risk management; facilitating the identification, reporting, management, and remediation of security risks; maintaining effective risk tracking and reporting processes; and identifying and recommending improvements to the organization’s security risk management controls.

Required Job Qualifications: 

  • Bachelors Degree  and 10  years in Information Technology / Information Security or 14 years of experience Information Technology, Information Security, Risk, or Compliance disciplines.
  • 4-5  years in Management or Leadership experience.
  • Knowledge of project management
  • Information Technology and security risk management
  • Knowledge of regulatory and compliance standards and practices
  • Understanding of information security principles and control frameworks
  • Understanding of business priorities and technology capabilities
  • Strong oral and written communication skills
  • Strong analytical and problem‑solving skills
  • Experience with security standards, regulatory compliance tools, and platforms
  • Knowledge of emerging technologies and associated risk implications
  • System and technology integration concepts
  • IT standards, procedures, and policies
  • Applied governance and risk program execution
  • Ability to influence stakeholders and execute within complex organizations
  • Leadership—effectively leads teams and collaborates across functions
  • Adaptability and ability to manage change
  • Relationship management and conflict resolution skills
  • Support budget planning and resource allocation for GRC initiatives
  • Contribute to business cases supporting GRC investments
  • Provide input to investment and prioritization decisions

Preferred Job Qualifications:

  • Bachelor’s Degree in Computer Science, MIS, or related field
  • Experience supporting subsidiary governance and/or third‑party risk programs preferred

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$133,400.00 - $247,700.00

Exact compensation may vary based on skills, experience, and location.

Company

Hcsc
Richardson, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Hcsc's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

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