Director, Guest Services
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What you'll do
- Lead all Guest Services operations across admissions, guest information, campgrounds, infield access points, hospitality areas, tours, wardrobe, and event-support functions.
- Recruit, develop, and lead a large event-based workforce, including managers, supervisors, seasonal staff, interns, and volunteers.
- Create and deliver training, recognition, and engagement programs that promote exceptional service, workforce retention, and operational consistency.
- Partner with Security, Ticketing, Operations, EMS, Event Experience, Marketing, Communications, Concessions, and other stakeholders to ensure a safe and seamless guest experience.
- Oversee event staffing, scheduling, labor planning, payroll administration, and workforce-management processes.
- Manage the Daytona G.I.V.E.S. volunteer program, building strong community partnerships while supporting marquee event operations.
- Drive continuous improvement by identifying opportunities to enhance guest satisfaction, streamline operations, and implement industry best practices.
- Support departmental budgeting, expense management, and resource planning while maintaining high service standards and operational efficiency.
- Represent Daytona International Speedway within the local community and support NASCAR initiatives across Florida properties as needed.
- Support military initiatives by flying commemorative United States flags on DIS property and returning each flag to its sender with a certificate of authenticity and photographs.
What they're looking for
- Bachelor's degree in sport management, hospitality, event management, business, or a related field.
- 5+ years of leadership experience in event operations, hospitality, sports, live entertainment, or a similar guest-facing environment.
- Proven success leading large teams in fast-paced, high-volume event settings.
- Strong people leadership skills with experience coaching, developing, and motivating employees and volunteers.
- Excellent communication, organizational, and problem-solving abilities.
- Experience managing budgets, staffing plans, and operational resources.
- Proficiency with Microsoft Office and workforce management systems; ABI MasterMind experience is preferred.
- Ability to work flexible hours, including evenings, weekends, holidays, and major event days.
- Ability to travel as business needs require, including support of NASCAR properties throughout Florida.
Nice to have
- ABI MasterMind experience is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
DAYTONA INTERNATIONAL SPEEDWAY
Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal’s prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of "The Great American Race” – the DAYTONA 500. Though the prestigious season-opening NASCAR Cup Series event garners most of the attention – as well as the largest audience in motorsports - the approximately 500-acre motorsports complex boasts the most diverse schedule of racing on the globe, thus earning it the title of "World Center of Racing." Among the nine major weekends of racing activity are the Rolex 24 At DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic and the Coke Zero Sugar 400. Rarely a week goes by that the Speedway grounds are not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training.
What You’ll Do
- Lead all Guest Services operations across admissions, guest information, campgrounds, infield access points, hospitality areas, tours, wardrobe, and event-support functions.
- Recruit, develop, and lead a large event-based workforce, including managers, supervisors, seasonal staff, interns, and volunteers.
- Create and deliver training, recognition, and engagement programs that promote exceptional service, workforce retention, and operational consistency.
- Partner with Security, Ticketing, Operations, EMS, Event Experience, Marketing, Communications, Concessions, and other stakeholders to ensure a safe and seamless guest experience.
- Oversee event staffing, scheduling, labor planning, payroll administration, and workforce-management processes.
- Manage the Daytona G.I.V.E.S. volunteer program, building strong community partnerships while supporting marquee event operations.
- Drive continuous improvement by identifying opportunities to enhance guest satisfaction, streamline operations, and implement industry best practices.
- Support departmental budgeting, expense management, and resource planning while maintaining high service standards and operational efficiency.
- Represent Daytona International Speedway within the local community and support NASCAR initiatives across Florida properties as needed.
- Support military initiatives by flying commemorative United States flags on DIS property and returning each flag to its sender with a certificate of authenticity and photographs.
What You’ll Bring
- Bachelor's degree in sport management, hospitality, event management, business, or a related field.
- 5+ years of leadership experience in event operations, hospitality, sports, live entertainment, or a similar guest-facing environment.
- Proven success leading large teams in fast-paced, high-volume event settings.
- Strong people leadership skills with experience coaching, developing, and motivating employees and volunteers.
- Excellent communication, organizational, and problem-solving abilities.
- Experience managing budgets, staffing plans, and operational resources.
- Proficiency with Microsoft Office and workforce management systems; ABI MasterMind experience is preferred.
- Ability to work flexible hours, including evenings, weekends, holidays, and major event days.
- Ability to travel as business needs require, including support of NASCAR properties throughout Florida.
Why This Role?
Behind every race weekend are talented people helping shape the future of sports and entertainment. If you are ready to make an impact alongside passionate teammates, we encourage you to apply.
Explore this opportunity and apply at www.careers.nascar.com.
Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.
NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.
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