NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Canada
18 days ago
Apply with autofill
Apply with autofill
Ebcinc·18 days ago
18 days ago

Director, Indigenous Relations

Ottawa (West Downtown area), CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at ebcinc

How you compare FREE

?
Your scoreYour score: not yet known
→
36
Top 10%Top 10%: 36 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • indigenous relations
  • business development
  • government relations
  • community relations

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Support Business Development teams in identifying, pursuing, and strengthening opportunities that involve Indigenous partners
  • Provide guidance to proposal teams in developing competitive and compliant Indigenous Participation Plans (IPPs) that align with client requirements and project objectives
  • Collaborate with Preconstruction teams to incorporate Indigenous perspectives, considerations, and engagement strategies from the earliest stages of project planning
  • Develop strategies that promote meaningful participation opportunities for Indigenous businesses, workers, suppliers, and service providers
  • Contribute to client presentations, qualification processes, and strategic proposals by integration Indigenous relations and partnership considerations
  • Establish and maintain trusted, long-term relationships with Indigenous Nations, communities, governing bodies, economic development organizations, and Indigenous-owned businesses
  • Develop frameworks and structured approaches to support consultation, community engagement, economic partnerships, procurement, and employment initiatives
  • Identify and advance opportunities for long-term collaboration and mutually beneficial partnerships with Indigenous communities and businesses
  • Represent the company in its interactions with Indigenous communities, organizations, governing bodies, and government stakeholders, fostering respectful and constructive relationships
  • Provide guidance and support to operational teams in their engagement and consultations with Indigenous communities and rights-holders affected by projects
  • Develop, implement, and continuously evolve the company’s national Indigenous Relations strategy
  • Establish strategic priorities, objectives, and performance measures related to Indigenous initiatives and commitments

What they're looking for

  • Bachelor’s degree in a relevant field such as Engineering, Business Administration, Economic Development, Public Affairs, Community Relations, Law or a related discipline
  • Minimum of 10 years of experience in business development, government relations, community relations, or strategic partnerships
  • Demonstrated experience developing and sustaining respectful, collaborative relationships with Indigenous Nations, communities, organizations, and Indigenous-owned businesses
  • Experience in the construction, infrastructure, energy, or natural resources sector
  • Strong understanding of issues related to reconciliation and Indigenous rights, consultation, and engagement
  • Strong knowledge of the regulatory, legal, and policy frameworks relating to Indigenous rights, consultation, and engagement
  • Excellent relationship-building, negotiation, influencing, stakeholder management, and complex problem-solving skills
  • Ability to travel frequently across Canada, including remote areas
  • This position requires eligibility to obtain a federal security clearance
  • Bilingualism (English and French), given the need to collaborate effectively with internal and external partners across Canada

Nice to have

  • Strategic leader with a strong ability to influence and build alignment
  • Proven ability to build and sustain trusted, long-term relationships with diverse stakeholders
  • High degree of political acumen and cultural awareness
  • Entrepreneurial mindset with a strong results orientation
  • Excellent communication, negotiation, and representation skills
  • Ability to thrive in complex and evolving environments
  • Collaborative, inclusive, and relationship-driven approach grounded in mutual respect
  • Genuine commitment to reconciliation and to building lasting relationships with Indigenous Peoples

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

  • Liste des postes
  • Détails des postes

Informations sur le poste

  • Type d’emploi Permanent
  • Secteur d’activité Construction
  • Salaire 0
  • Date ouverte 04/09/2026
  • Ville Ottawa (West Downtown area)
  • État/Province Quebec
  • Pays Canada
  • Code postal K1R

Description du poste


At EBC, we do more than build projects. We build careers, strong teams, and achievements that leave a lasting mark on Canada’s landscape. Every day our teams push the boundaries of what is possible, delivering large-scale projects on time and on budget, including the most ambitious ones. Behind this success are passionate, committed people who take pride in what they accomplish together.

 

From civil infrastructure and building construction to industrial and major civil projects, EBC offers opportunities that match your potential, with challenging and rewarding work across Canada.

 

This position may be based in Québec City, Montréal, Brossard, Ottawa, or Mississauga.


Key Responsibilities

 

The Director, Indigenous Relations is responsible for defining and implementing the company’s national Indigenous Relations strategy. As a strategic leader, this individual develops sustainable partnerships with Indigenous communities while supporting the business development, preconstruction, and operations teams in their consultation, economic participation, and community engagement efforts.

 

1. Business Development and Preconstruction

  • Support Business Development teams in identifying, pursuing, and strengthening opportunities that involve Indigenous partners;
  • Provide guidance to proposal teams in developing competitive and compliant Indigenous Participation Plans (IPPs) that align with client requirements and project objectives;
  • Collaborate with Preconstruction teams to incorporate Indigenous perspectives, considerations, and engagement strategies from the earliest stages of project planning;
  • Develop strategies that promote meaningful participation opportunities for Indigenous businesses, workers, suppliers, and service providers;
  • Contribute to client presentations, qualification processes, and strategic proposals by integration Indigenous relations and partnership considerations.

 

2. Partnership Development and Community Engagement

  • Establish and maintain trusted, long-term relationships with Indigenous Nations, communities, governing bodies, economic development organizations, and Indigenous-owned businesses;
  • Develop frameworks and structured approaches to support consultation, community engagement, economic partnerships, procurement, and employment initiatives;
  • Identify and advance opportunities for long-term collaboration and mutually beneficial partnerships with Indigenous communities and businesses;
  • Represent the company in its interactions with Indigenous communities, organizations, governing bodies, and government stakeholders, fostering respectful and constructive relationships;
  • Provide guidance and support to operational teams in their engagement and consultations with Indigenous communities and rights-holders affected by projects.

 

3. Corporate Governance, Leadership and Strategic Influence

  • Develop, implement, and continuously evolve the company’s national Indigenous Relations strategy;
  • Establish strategic priorities, objectives, and performance measures related to Indigenous initiatives and commitments;
  • Advise senior leadership on strategic considerations, emerging issues, risks, and opportunities related to relationships with Indigenous Nations, communities, and organizations;
  • Ensure alignment between Indigenous Relations strategy and the organization’s ESG commitments, growth objectives, and operational priorities;
  • Champion leading practices in Indigenous engagement, consultation, partnership development, and procurement;
  • Design and implement programs, policies, practices, training initiatives, and tools that support the integration of reconciliation principles across the organization’s operations and decision-making processes;
  • Develop and maintain tracking, reporting, and accountability mechanisms related to Indigenous economic participation, partnership commitments, and corporate objectives.


Profil

Requirements


  • Bachelor’s degree in a relevant field such as Engineering, Business Administration, Economic Development, Public Affairs, Community Relations, Law or a related discipline;
  • Minimum of 10 years of experience in business development, government relations, community relations, or strategic partnerships;
  • Demonstrated experience developing and sustaining respectful, collaborative relationships with Indigenous Nations, communities, organizations, and Indigenous-owned businesses;
  • Experience in the construction, infrastructure, energy, or natural resources sector;
  • Strong understanding of issues related to reconciliation and Indigenous rights, consultation, and engagement;
  • Strong knowledge of the regulatory, legal, and policy frameworks relating to Indigenous rights, consultation, and engagement;
  • Excellent relationship-building, negotiation, influencing, stakeholder management, and complex problem-solving skills;
  • Ability to travel frequently across Canada, including remote areas;
  • This position requires eligibility to obtain a federal security clearance;
  • Bilingualism (English and French), given the need to collaborate effectively with internal and external partners across Canada. 

Desired Profile

  • Strategic leader with a strong ability to influence and build alignment;
  • Proven ability to build and sustain trusted, long-term relationships with diverse stakeholders;
  • High degree of political acumen and cultural awareness;
  • Entrepreneurial mindset with a strong results orientation;
  • Excellent communication, negotiation, and representation skills;
  • Ability to thrive in complex and evolving environments;
  • Collaborative, inclusive, and relationship-driven approach grounded in mutual respect;
  • Genuine commitment to reconciliation and to building lasting relationships with Indigenous Peoples.


Informations contractuelles

Conditions offered by EBC:
  • Competitive salary and advantageous bonus plan;
  • 5 weeks of annual vacation;
  • Flexible group insurance program upon entry;
  • Group RRSP with employer contribution to a Deferred Profit-Sharing Plan (DPSP);
  • 24-hour access to a virtual doctor (telemedicine);
  • Training and development programs;
  • Employee assistance program;
  • Active social club and health and wellness committee;
  • Diverse, innovative and stimulating environment;
  • A company built on values of respect, integrity and a job well done;
  • Firm recognized as one of Canada’s Best Managed Companies.
EBC welcomes applications from First Nations, Inuit, and Métis candidates and is committed to fostering an inclusive, culturally safe workplace.


Company

Ebcinc
Ottawa (West Downtown area), Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Ebcinc's careers site·first seen 4 Sept 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Customer Service Manager at WalmartPort Alberni, Canada–match not yet calculated
  • Vice President, Client Service at kantarToronto, Canada–match not yet calculated
  • Director, Performance at Omnicom GroupToronto, Canada–match not yet calculated
  • Director, Connections Planning at Omnicom GroupToronto, Canada–match not yet calculated
  • Associate Director, Search at Omnicom GroupToronto, Canada–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Canada
  • Customer Service Representative jobs in Canada
  • Customer Service Team Lead jobs in Canada
  • Customer Experience Specialist jobs in Canada
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom