NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Canada
1 month ago
Apply with autofill
Apply with autofill
Internationalbusinessuniversity·1 month ago
1 month ago

Director, Information Technology

Toronto, CanadaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at internationalbusinessuniversity

How you compare FREE

?
Your scoreYour score: not yet known
→
36
Top 10%Top 10%: 36 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

PDF or DOCX · no account needed

Apply faster with autofill FREEinternationalbusinessuniversity uses Greenhouse - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Job Title: Director, Information Technology

Term: Full-time, Indefinite (40 hours/week)

Department: IT/IS

Reports to: Chief Executive Officer

Location: Toronto, ON

Expected Salary Range: $120,000.00 – $150,000.00 annually

 

Position Overview

The Director, Information Technology provides strategic leadership for the organization’s enterprise technology environment, with primary accountability for the successful implementation, optimization, and long-term management of the Workday ERP platform and related enterprise systems.

This role is accountable for aligning enterprise systems with institutional priorities, enabling data-driven decision-making, and advancing digital transformation across academic and administrative functions.

The Director oversees both IT Support and Information Systems (IS) functions, ensuring reliable operations, strong governance, and high-quality service delivery. This includes leading and developing a team of IT support and enterprise systems professionals, fostering a collaborative, high-performance, and service-oriented culture. 
The role requires close collaboration with cross-functional stakeholders to ensure technology solutions effectively support organizational goals.

The Director is responsible for managing the full ERP lifecycle—from planning and implementation through optimization and continuous improvement—while driving key outcomes such as system adoption, data integrity, operational efficiency, and scalable, sustainable digital solutions across the organization.

 

Key Responsibility Areas
  • ERP implementations (especially with Workday)
  • IT Strategy, Planning, and Change Management (Digital transformation initiatives, AI strategy and governance framework, etc.) 
  • Operational excellence and IT services
  • Security, Compliance, and Reliability
  • Team Leadership

The strongest candidate profile would combine:

  • Strategic leadership
  • Enterprise technology expertise 
  • Change management capability
  • Strong business partnership skills

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or a related discipline.
  • Minimum ten (10) years of experience in ERP implementation and enterprise systems management, with at least three (3) years in a leadership role.
  • Proven experience leading large-scale ERP implementation projects (Workday preferred).
  • Demonstrated experience managing enterprise systems supporting student records, HR, and payroll.
  • Proven success leading multidisciplinary technical teams.
  • Experience supporting enterprise data strategy, reporting modernization, or business intelligence initiatives considered an asset.
  • Demonstrated project management skills, with the ability to manage multiple priorities and stakeholders.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Excellent communication and interpersonal skills, with the ability to work effectively across academic and administrative teams.
  • Proven success in vendor management and budget oversight.

Preferred Qualifications and Certifications

  • Workday implementation, administration, or functional certifications preferred.
  • Microsoft Power Platform certifications are considered assets.
  • ITIL, PMP, Agile, or similar project/service management certifications are considered assets.

Application Process:
To formally express your interest in this opportunity, please submit your resume and a brief cover letter. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This posting is for a current, existing vacancy at our organization, and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca. We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity. 

IBU is an Equal Opportunity Employer

IBU is committed to fostering a diverse, inclusive, and equitable workplace where everyone feels welcome, valued, and respected. We are dedicated to the principles of equal opportunity and encourage applications regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Please contact careers@ibu.ca if you require accommodation during the recruitment process.

Application Process 

All applications are reviewed by our HR team. We may use AI tools to support certain stages of the hiring process and do not replace human judgment. IBU is committed to the responsible and fair use of AI in compliance with applicable laws.

While we appreciate all applications, we regret that we can only contact those candidates selected for an interview. We thank all applicants for their submissions. 

Company

Internationalbusinessuniversity
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Internationalbusinessuniversity's careers site·first seen 7 Aug 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Vice-President or Associate, Equity Derivatives & Analytics at desjardinsMontréal, Canada–match not yet calculated
  • Associate Director, Programmatic at interpublicToronto, Canada–match not yet calculated
  • Vice President of Operations, GreyOwl at onniVancouver, Canada–match not yet calculated
  • National Accounts Director at openlaneON, Canada–match not yet calculated
  • Director - Money Movement, Everyday Banking Products, Canadian Personal Banking at BMO (Bank of Montreal)Toronto, Canada–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Canada
  • Customer Service Representative jobs in Canada
  • Customer Service Team Lead jobs in Canada
  • Customer Experience Specialist jobs in Canada
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom