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Jobs / Customer Service Manager in India
25 days ago
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JioStar·Media·25 days ago
25 days ago

Director – Insights & Planning

Mumbai, IndiaSenior · 10-15 yearsCustomer Service Manager

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Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • performance data
  • consumer data
  • data analysis
  • financial data

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About this role

Building the Insights & Planning Function

  • Set up and own the insights & planning function for the English Business from the ground up.
  • Build proficiency across performance data, consumer data, and financial data for the category.
  • Identify gaps in existing data and measurement practices, and put in place the frameworks needed to enable growth

Reporting & MIS

  • Design, build, and maintain the reporting and MIS systems for the business, tracking key KPIs on an ongoing basis.
  • Use AI tools to drive efficiency in day to day work.
  • Ensure data accuracy, consistency, and timeliness across all reporting.

Consumer & Performance Insights

  • Analyze consumer behavior, content/title-level performance, and consumption patterns to generate actionable insights.
  • Work closely with category teams to deploy data-backed strategies that improve title and business performance on platform.

Storytelling & Stakeholder Management

  • Translate complex data into clear, compelling narratives for leadership and cross-functional stakeholders.
  • Prepare executive presentations that combine data rigor with strong storytelling.
  • Partner with category, strategy, and finance teams to ensure insights are embedded into business decision-making.
Media

Company

JioStarMedia
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from JioStar's careers site·first seen 22 Jul 2026·last verified 8 Sept 2026·How we source jobs

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