Director - Major Incident & Problem Management

Cencora's infrastructure organization is transforming to a product-based operating model in which product teams build and run what they own (“You Build It, You Run It”). Two capabilities make...

Skills

• major incident management
• problem management
• incident command
• itil
• change management
• root cause analysis
• process improvement
• change control
• postmortem analysis
• itsm
• operational transformation
• team leadership
• stakeholder communication
• executive communication
• dora metrics
• slos
• error budgets
• ai-assisted investigation
• automation
• process governance
• vendor management
• managed service relationships
• cross-functional collaboration
• hiring and development
• performance management
• distribution center automation
• warehouse operations
• logistics systems
• healthcare industry experience
• pharmaceutical distribution