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Jobs / Customer Service Manager in United Kingdom
6 days ago
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Spencer Clarke Group·6 days ago
6 days ago

Director of Change / Transformation - Local Authority

London, United KingdomContractHybridSenior · 10-15 years₹73,500 – ₹84,000/yr · est.Customer Service Manager

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Must-have skills for this role

  • change management
  • transformation
  • strategic leadership
  • stakeholder engagement

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What you'll do

  • Design and implement large-scale organisational change programmes aligned to the Corporate Strategy, Council Delivery Plan and Medium-Term Financial Strategy (MTFS), enabling modern, efficient services that respond to the needs of Southwark's communities.
  • Ensure that the Chief Executive, Cabinet and Corporate Management Team are supported to transform the organisation
  • Provide strategic leadership across the organisation, operating within a complex political environment and contributing to whole-Council priorities
  • Develop and deliver a comprehensive Transformation Strategy aligned to the Corporate Strategy and MTFS.

What they're looking for

  • Proven experience in designing and delivering complex programmes of transformation and change, aligned to MTFS's
  • Outstanding stakeholder engagement skills, across all levels of Local Government.
  • Demonstrable successes in complex transformation programmes.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

My Local Authority client in Greater London is looking to appoint a talented Director of Change on a Contract basis.

The role is lead and deliver the Council's corporate transformation agenda, ensuring the organisation is financially sustainable, digitally enabled, resident-focused and outcome-driven.

About the role:

Based in London (Hybrid - 2-3 days on site):

  • Design and implement large-scale organisational change programmes aligned to the Corporate Strategy, Council Delivery Plan and Medium-Term Financial Strategy (MTFS), enabling modern, efficient services that respond to the needs of Southwark's communities.
  • Ensure that the Chief Executive, Cabinet and Corporate Management Team are supported to transform the organisation
  • Provide strategic leadership across the organisation, operating within a complex political environment and contributing to whole-Council priorities
  • Develop and deliver a comprehensive Transformation Strategy aligned to the Corporate Strategy and MTFS.

About you:
You will have the following experiences:

  • Proven experience in designing and delivering complex programmes of transformation and change, aligned to MTFS's
  • Outstanding stakeholder engagement skills, across all levels of Local Government.
  • Demonstrable successes in complex transformation programmes.

What's on offer:

  • Salary: £700-£800+ per day, inside IR35
  • Hybrid Working
  • Contract type: Contract
  • Hours: 09:00 -17:00 Monday to Friday

How to apply

  • Once your CV is received, if you are successful you will be contacted.
  • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.

About Spencer Clarke Group

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.

When you join us, you will receive:

  • Access to a wide range of temporary and permanent opportunities
  • Free DBS checks
  • Post Placement Aftercare
  • Loyalty reward scheme and regular competitions for our agency professionals

INDSCGJS

Company

SG
Spencer Clarke Group
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Spencer Clarke Group's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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