Director of Clinical Services

Reports To: Executive Director 

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

About the role:

The Director of Clinical Services is responsible for the overall direction of hospice clinical services.  The Director of Clinical Services establishes, implements, and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy. 

Job Responsibilities:

1. Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel.
2. Provides guidance and counseling to coordinators and Clinical Supervisors to assist them in continually improving all aspects of hospice care services, provided through organization personnel.
3. Assists Clinical Supervisors in managing clinical teams and planning.
4. Provides help in assessment, planning, implementation, and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
5. Assists the Executive Director/Administrator in the preparation and administration of the organization's budget.
6. Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses.
7. Evaluate the performance of Clinical Supervisors.
8. Assists Clinical Supervisors in developing skills and techniques for evaluating the performance of clinicians.
9. Hires, evaluates and terminates organization personnel.
10. Conducts annual evaluations on clinicians, or more frequently if indicated.
11. Oversees the maintenance of patient clinical records, statistics, reports, and records for purposes of evaluation and reporting of organization activities.
12. Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
13. Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
14. Develop, implement, and evaluate the orientation program for new organization personnel.  Responsible for orientation of new organization personnel, directly or delegated.
15. Plans and implements in-service and continuing education programs to meet the education and training needs of organization personnel.
16. Assists with the evaluation of organization performance via performance improvement program, productivity, and quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization.
17. Assists in the development of organization goals.  Develops, recommends, and administers organization policies and procedures.
18. Assures compliance with all local, state, and federal laws regarding licensure and certification of organization personnel and maintains compliance with the CHAP Home Care standards.
19. Stays informed about changes in the field of nursing and hospice care, and shares information with appropriate organization personnel.
20. Promotes hospice referrals in the health care community.
21. In the absence of the Executive Director/Administrator, the Clinical Director will become the acting Executive Director/Administrator and will be vested with the authority to act on behalf of the Executive Director/Administrator.
22. Other duties as assigned by the Executive Director/Administrator.

Job Qualifications:

1. Registered nurse in the State with current licensure to practice professional nursing in the State.
2. Bachelor’s degree in nursing from an accredited program by the National League for Nursing.  Master’s degree in hospice preferred.
3. Demonstrated ability to supervise and direct professional and administrative personnel.
4. Ability to market and deal tactfully with customers and the community.
5. Must be a licensed driver with an automobile that is insured in accordance with state and/or Organization requirements and is in good working order.
6. Has excellent observation, verbal, and written communication skills.
7. Knowledge of business management, governmental regulations, and CHAP standards.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds.

Equal Employment Opportunity:

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Compensation and Benefits:

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.