NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
18 days ago
Apply with autofill
Apply with autofill
Marriott International·18 days ago
18 days ago

Director of Events

Mumbai, IndiaFull-timeMid · 3+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Marriott International

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • event management
  • food and beverage
  • sales and marketing
  • event planning

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Researches and analyzes new products, pricing and services of competition.
  • Reviews scheduled events and troubleshoots potential challenges/conflicts.
  • Ensures the property is apprised of all groups that will impact property operations.
  • Works with culinary team to ensure compliance with food handling and sanitation standards.
  • Assists with the oversight of Event Operations including Banquets, Event Services and Event Technology.
  • Assists with the oversight of event planning team (BEO/Resume writers).
  • Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
  • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
  • Assists in the execution of brand service initiatives in event management areas.
  • Introduces ideas to leadership team to enable property to remain competitive.
  • Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

What they're looking for

  • High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

JOB SUMMARY

 

The position assists in the execution of all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

 

CORE WORK ACTIVITIES

 

Assisting in Managing Event Management Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Reviews scheduled events and troubleshoots potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property operations.

• Works with culinary team to ensure compliance with food handling and sanitation standards.

• Assists with the oversight of Event Operations including Banquets, Event Services and Event Technology.

• Assists with the oversight of event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

• Assists in the execution of brand service initiatives in event management areas.

 

Managing Profitability

• Introduces ideas to leadership team to enable property to remain competitive.

• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

 

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Company

Marriott International
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Marriott International's careers site·first seen 3 Sept 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Core Java Backend Lead Analyst - Vice President at CitiPune, India–match not yet calculated
  • Python Microservices and Distributed Systems Lead - Vice President at CitiPune, India–match not yet calculated
  • Java Microservices and Kafka Engineer - Assistant Vice President at CitiPune, India–match not yet calculated
  • Corporate Actions - Assistant Vice President at State StreetPune, India–match not yet calculated
  • Control Execution Oversight Senior Analyst, Assistant Vice President at CitiGurugram, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom