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Jobs / Customer Service Manager in Australia
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AM
Ambition·15 hours ago
15 hours agoBe an early applicant

Director of Growth

Melbourne, AustraliaHybridSenior · 10-15 years₹1.8L – ₹2.2L/yr · est.Customer Service Manager

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Top 10% of NextRaise users matched against Customer Service Manager roles in Australia.

Must-have skills for this role

  • growth strategy
  • business development
  • leadership
  • commercial acumen

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Develop and implement a growth strategy aligned with business objectives.
  • Identify new opportunities, partnerships and revenue streams.
  • Build strong relationships with clients, industry stakeholders and key partners.
  • Lead business development and tender activities.
  • Collaborate with senior leaders to support strategic decision-making.
  • Monitor market trends and identify opportunities for innovation and expansion.
  • Inspire, mentor and develop a high-performing team.
  • Create clear performance measures and support team success.
  • Foster a collaborative, inclusive and customer-focused culture.
  • Contribute to the long-term growth and success of the organisation.

What they're looking for

  • Experience in growth, commercial, business development, sales or general management leadership roles.
  • A history of achieving sustainable commercial outcomes.
  • Strong leadership capabilities and a genuine passion for developing people.
  • Excellent relationship-building and stakeholder management skills.
  • Strategic thinking combined with a practical and collaborative approach.
  • Strong commercial and financial acumen.
  • Experience leading teams through growth, change or transformation.
  • The ability to influence, engage and bring others on the journey.

Nice to have

  • Networks within Facilities Management, Commercial Cleaning or Property Services sectors will be highly regarded.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

An exciting opportunity exists for an experienced and commercially minded leader to establish and shape a new business division within a successful and growing organisation.

This role offers the chance to combine strategic leadership with genuine business-building impact. Backed by an established and proven business model, you will be responsible for creating sustainable growth, strengthening market presence and fostering strong client and stakeholder relationships.

Reporting to the Managing Director and working closely with the leadership team, you will play a key role in identifying opportunities, developing growth initiatives and building a high-performing team that delivers exceptional outcomes.

This is an opportunity for someone who enjoys bringing people together, creating momentum and helping businesses realise their potential.

Key Responsibilities

  • Develop and implement a growth strategy aligned with business objectives.
  • Identify new opportunities, partnerships and revenue streams.
  • Build strong relationships with clients, industry stakeholders and key partners.
  • Lead business development and tender activities.
  • Collaborate with senior leaders to support strategic decision-making.
  • Monitor market trends and identify opportunities for innovation and expansion.
  • Inspire, mentor and develop a high-performing team.
  • Create clear performance measures and support team success.
  • Foster a collaborative, inclusive and customer-focused culture.
  • Contribute to the long-term growth and success of the organisation.

About You

You are a commercially astute leader with a track record of delivering growth through strong relationships, thoughtful strategy and effective leadership.

You will bring:

  • Experience in growth, commercial, business development, sales or general management leadership roles.
  • A history of achieving sustainable commercial outcomes.
  • Strong leadership capabilities and a genuine passion for developing people.
  • Excellent relationship-building and stakeholder management skills.
  • Strategic thinking combined with a practical and collaborative approach.
  • Strong commercial and financial acumen.
  • Experience leading teams through growth, change or transformation.
  • The ability to influence, engage and bring others on the journey.
  • Networks within Facilities Management, Commercial Cleaning or Property Services sectors will be highly regarded.

What's on Offer

  • Competitive salary package & Bonus.
  • Flexible hybrid working model with 3 days in the office and 2 days working from home.
  • The opportunity to establish and grow a new business division.
  • A highly visible leadership role with meaningful influence.
  • Executive support and investment to bring ideas to life.
  • A collaborative culture that values innovation, teamwork and continuous improvement.
  • The chance to make a lasting impact within an established and successful organisation.

If you're looking for a senior leadership opportunity where you can combine commercial expertise, people leadership and business-building experience, this role offers the platform to create something truly meaningful while being supported by a successful and established organisation.

Company

AM
Ambition
Melbourne, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Ambition's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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