Director of Operations - London Marriott Hotel Grosvenor Square
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What you'll do
- Functions as the Strategic Business Leader of Rooms and Food and Beverage operations and acts as General Manager in his/her absence.
- Oversees Front Office, Business Center, Retail, Fitness Center, Housekeeping, Loss Prevention, Food and Beverage, Banqueting and Culinary.
- Oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
- Ensures the Rooms and Food & Beverage operations meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues, and maximizes the financial performance of the department.
- Develops and implements hotel-wide strategies as a member of the executive committee that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provide a return on investment to the owner and Marriott International.
What they're looking for
- Proven experience within the London luxury hospitality market is essential.
- A strong background working within a five-star luxury hotel, luxury lifestyle brand, or equivalent high-end hotel environment is a key requirement of the role.
- Significant operational leadership experience across both Food & Beverage and Rooms divisions is essential, with a demonstrated track record of delivering exceptional guest experiences and commercial results.
- High School Diploma or equivalent required; Bachelor’s Degree preferred
Nice to have
- Previous experience as a Director of Operations is preferred.
- Food Allergen Management certification desirable
- First Aid certification desirable
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE
Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for a dynamic and forward-thinking Director of Operations to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting the Gov UK website.
JOB SUMMARY
Functions as the Strategic Business Leader of Rooms and Food and Beverage operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Business Center, Retail, Fitness Center, Housekeeping, Loss Prevention, Food and Beverage, Banqueting and Culinary. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the Rooms and Food & Beverage operations meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. As a member of the executive committee develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provide a return on investment to the owner and Marriott International.
SKILLS, EXPERIENCE AND QUALIFICATIONS
Experience
- Proven experience within the London luxury hospitality market is essential.
- A strong background working within a five-star luxury hotel, luxury lifestyle brand, or equivalent high-end hotel environment is a key requirement of the role.
- Significant operational leadership experience across both Food & Beverage and Rooms divisions is essential, with a demonstrated track record of delivering exceptional guest experiences and commercial results.
- Previous experience as a Director of Operations is preferred.
Skills and Knowledge
- Extensive knowledge of hotel operations including Rooms, Food & Beverage, Banqueting
- Solid knowledge of food and beverage concepts and sales strategies
- Knowledge of revenue management and marketing strategies
- Ability to understand complex sales organization and corresponding sales processes
- Retail merchandising skills
- Knowledge of purchasing, inventory controls, supplies and equipment
- Knowledge of overall hotel operations essential
- Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
- Working knowledge of hotel laws governing operations
- Strong organization skills
- Ability to effectively manage labor productivity
- Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
- Ability to use standard software applications and hotel systems
- Strategic planning skills
- Ability to evaluate business trends, determine applicability to customer profile, and modify business strategies accordingly
- Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
- Ability to take constructive action without relying on directions from others
- Ability to network and build relationships to grow the business
- Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
- Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Strong communication skills (verbal, listening, writing)
- Effective influence skills
- Strong consensus building skills
- Good negotiation skills
- Effective change management skills
- Strong customer and associate relation skills
Education or Certification
- High School Diploma or equivalent required; Bachelor’s Degree preferred
- Food Allergen Management certification desirable
- First Aid certification desirable
WHAT WE CAN OFFER YOU
Step into a world of opportunity with an award-winning international brand that truly values who you are. As part of Marriott International, the world’s largest hospitality family, you’ll discover endless possibilities to grow, connect, and shine.
We believe in celebrating individuality and helping you reach your full potential. Enjoy fabulous, flexible benefits designed to support your well-being—both inside and outside of work. At Marriott, the sky isn’t the limit—it’s just the beginning.
FINANCIAL WELLNESS
- Competitive salary package
- 31 days holiday including bank holidays increasing to a maximum of 35 days
- Attractive bonus plan
- Season ticket loans
- Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
- Complimentary dry cleaning - we do like to make an impression!
- Enhanced management pension scheme to help you save for the future
- Life assurance x 3 salary
- Competitive car lease schemes
- Access to major high street discounts so you can treat your friends and family
- World-class international career opportunities within Marriott hotels tailored to your specific needs
- Professional learning and development opportunities - because a fulfilling career is so much more rewarding
- Tuition aid
- Unlock access to world-class trainers and elevate your potential
- Exclusive access to the world’s leading management minds
- Cornel management development programmes
- Complimentary meals on duty
- Complimentary private medical via AXA
- Flu vaccinations
- Complimentary use of the Gym - because your wellbeing is important
- Eye care vouchers
- Cycle to work scheme
- Creative workshops
- Support volunteer programmes like Magic Breakfast
- Community activities like canal cleaning, volunteering at farms, plogging and much more
- Plant a tree
- Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
- Length of service rewards and invitations to recognition events
- Monthly/yearly recognition schemes
- Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
- Recognising personal milestones – new baby, wedding, birthdays and anniversaries
- Retirement parties
CAREER GROWTH AND PROFESSIONAL ADVANCEMENT
HEALTH, WELLBEING AND SOCIAL IMPACT
RECOGNITION AND THE SOCIAL SCENE
#LIONSITE
#LI-JM2
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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