Director of People & Culture

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking a dynamic and visionary Director of People & Culture to lead our human resources function in Udaipur, India. This is an exceptional opportunity for a strategic HR leader who is passionate about building a thriving organizational culture and driving employee engagement. You will partner with senior leadership to shape our people strategy, foster an inclusive workplace environment, and ensure our organization attracts, develops, and retains top talent. If you're an empathetic leader with a proven track record of transforming HR operations and inspiring teams, we'd love to hear from you.

• Lead and oversee all day-to-day operations of the People & Culture Department while collaborating with executive leadership on the strategic implementation of human resources initiatives
• Develop and execute a comprehensive people strategy that aligns with organizational goals, values, and mission, while remaining adaptable to evolving business needs
• Foster a positive and inclusive workplace culture that encourages open communication, psychological safety, mutual respect, and employee engagement
• Serve as a strategic partner to the Executive Committee, providing expert guidance on talent management, organizational development, employee relations, and HR policy matters
• Oversee all aspects of HR administration including compensation and benefits management, leave administration, performance management, talent development, occupational health and safety, and training and development programs
• Lead recruitment efforts in accordance with company policies and procedures, ensuring a streamlined and inclusive hiring process that attracts diverse talent
• Manage the People & Culture budget with precision, including forecasting, expense tracking, month-end reporting, and strategic financial planning
• Champion employee relations by addressing concerns, mediating conflicts, and conducting investigations with fairness, transparency, and empathy
• Empower departmental leaders and managers with coaching, support, and actionable development plans to enhance their leadership capabilities
• Ensure full organizational compliance with local employment laws, regulations, and best practices in Udaipur and across India; conduct regular audits and update policies as needed
• Analyze HR metrics and data to identify trends, measure program effectiveness, and make data-driven recommendations for continuous improvement
• Oversee employee recognition programs, wellness initiatives, and organizational events that celebrate achievements and strengthen team cohesion
• Drive innovation in HR processes and practices, continuously challenging the status quo to enhance both employee and organizational experiences
• Handle disciplinary matters and employee terminations in accordance with company policy and legal requirements, maintaining confidentiality and professionalism
• Provide professional, engaging, and supportive service to all employees, demonstrating commitment to their growth and well-being
• Perform additional duties and special projects as assigned by senior leadership

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, Organizational Development, or related field (preferred)
• Minimum 8 years of progressive Human Resources Management experience, with at least 2 years in a director-level or equivalent strategic HR role
• Extensive knowledge of all aspects of HR operations including compensation, benefits, performance management, talent acquisition, employee relations, and compliance
• Strong understanding of Indian employment laws, labor regulations, and local compliance requirements
• Excellent written and verbal communication skills with the ability to articulate complex HR concepts to diverse audiences
• Demonstrated ability to train, coach, and develop leaders at all organizational levels
• Proven expertise in strategic HR planning, organizational development, and change management
• Strong analytical and data interpretation skills with proficiency in HR metrics and analytics
• Excellent people skills with exceptional emotional intelligence, empathy, and interpersonal abilities
• Solid budgeting and forecasting capabilities with demonstrated business acumen and financial management experience
• Knowledge of expense management and HR technology systems
• Proven conflict resolution and employee relations expertise
• Strong organizational and project management skills with meticulous attention to detail
• Ability to work collaboratively across departments while maintaining professional boundaries and assertiveness when needed
• Flexibility and resilience in adapting to changing business priorities and organizational needs
• Experience in recruitment and talent acquisition oversight
• Familiarity with HR compliance audits and policy development
• Hospitality, technology, or multinational organization experience is considered an asset

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.