Director of Rooms

Company Description

Step into the world of Pullman Budapest.

Just steps from the iconic Hungarian State Opera and vibrant Andrássy Avenue, Pullman Budapest brings a fresh, contemporary energy to the city’s hospitality scene. Our 5-star lifestyle hotel combines bold design, modern comfort and a dynamic social atmosphere across 136 contemporary rooms, a vibrant lobby, a stylish Bar & Restaurant with winter garden, and an exciting rooftop event space.

But Pullman Budapest is more than a destination for our guests — it’s a place for people with ambition, ideas and the drive to make an impact.

Lead the experience. Shape the vibe. Make every stay unforgettable.

We are looking for an inspiring Director of Rooms to bring our premium lifestyle experience to life every day.

Job Description

You’ll lead our Front Office, Housekeeping and Maintenance operations, making sure every arrival, every room, every space and every interaction feels unmistakably Pullman.

You will:

• Be the face of Rooms, visible, hands-on and connected with both guests and colleagues.
• Create a high-energy team culture where people feel trusted, inspired and proud of what they do.
• Champion LQA, brand standards and quality, turning standards into genuine hospitality rather than simply ticking boxes.
• Own operational excellence across Rooms and Maintenance, keeping the hotel safe, well-maintained, efficient and always ready for our guests.
• Collaborating with all hotel departments to meet business objectives, service KPIs, and maintain compliance with brand standards.
• Keep the operation sharp, efficient and commercially strong — from productivity and costs to guest satisfaction and performance.
• Spot opportunities to do things differently, challenge the status quo and bring new ideas to the guest experience.
• Work across the hotel to create a seamless experience that flows from lobby to room and beyond.
• Lead by example and make sure our teams have the confidence, skills and freedom to create memorable moments.

Qualifications

You’re an experienced hotel operator with a passion for lifestyle hospitality, people and quality.

You’re naturally curious, commercially minded and comfortable getting into the detail when it matters. You know your LQA and brand standards, but you also know that a great hotel cannot be run from a checklist.

You bring:

• Around five years of operational experience in an upscale, luxury or lifestyle environment, with at least three years in a leadership role
• Strong Front Office and Housekeeping knowledge.
• A genuine passion for guest experience and service culture.
• Strong financial acumen with experience in budget management and cost control.
• A proven ability to build, inspire and develop high-performing teams.
• Strong commercial and operational instincts.
• Experience with Opera Cloud, AFAS, Optimo, and MS Office
• Energy, personality and the confidence to lead from the front.
• Fluent English and Hungarian knowledge

Additional Information

What we offer:

• The opportunity to join Pullman Budapest and the Accor family.
• An international, dynamic, and people-focused working environment.
• Access to Accor's global learning, development, and career opportunities.
• Accor hotel discounts in Europe and North Africa
• A culture that encourages creativity, individuality, and new ideas.
• The opportunity to make your mark on a premium lifestyle hotel in one of Europe's most exciting cities.

If you want to be part of a hotel where standards are high, guest experience is the most important and where every day brings something different — Pullman Budapest is ready for you.