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Jobs / Customer Service Manager in Canada
1 month ago
Royal Bank of Canada·1 month ago
1 month ago

Director, Operational Risk & Control Delivery

Toronto, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Top 10%Top 10%: 35 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • operational risk management
  • cross-functional team leadership
  • risk management
  • project management

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About this role

Seeking a strategic leader to drive operational risk and controls delivery, leading AI-driven initiatives and managing key IT programmes. Oversee project portfolio execution, stakeholder alignment, and financial accountability. Ideal for experienced technology programme managers with expertise in Agile, GenAI, and cross-functional leadership.

Skills

  • operational risk management
  • project management
  • ai tools
  • agile project management
  • stakeholder management
  • genai tools
  • jira
  • confluence
  • sharepoint
  • powerpoint
  • risk reporting
  • program governance
  • budgeting
  • financial forecasting
  • executive communication
  • cross-functional team leadership
  • requirements gathering
  • user story creation
  • impact analysis
  • business analysis
  • risk management
  • program portfolio management
  • process intelligence
  • ai development lifecycle
  • responsible ai
  • governance frameworks
  • banking industry knowledge
  • financial services industry knowledge
  • mentoring

Company

Royal Bank of Canada
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Royal Bank of Canada·first seen 31 Aug 2026·last verified 9 Sept 2026·How we source jobs

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