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Jobs / Customer Service Manager in Canada
7 days ago
Royal Bank of Canada·7 days ago
7 days ago

Director, Operational Risk Management, Personal & Commercial Operations

Toronto, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • operational risk management
  • internal controls
  • risk assessment
  • risk control self-assessment

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What you'll do

  • Lead Operational Risk Management for Personal and Commercial Operations
  • Designing and executing risk frameworks and controls
  • Manages a team
  • Provides strategic risk counsel
  • Ensures compliance

What they're looking for

  • Experienced leaders in operational risk management

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Join us as Director, Operational Risk Management, Personal & Commercial Operations to lead the design and execution of operational risk practices across Personal and Commercial Banking. Oversee risk frameworks, controls, and compliance, while managing a high-performing team. Ideal for experienced leaders in operational risk management with strong analytical and communication skills.

Skills

  • operational risk management
  • internal controls
  • risk assessment
  • risk triage
  • risk self-assessment
  • operational risk reporting
  • risk mitigation
  • compliance management
  • team leadership
  • governance
  • stakeholder management
  • change management
  • project management
  • operational risk management systems
  • archer
  • enterprise issue management
  • rcsa
  • risk standard
  • icms
  • icmp
  • financial risk management
  • information security management
  • security management
  • strategic thinking

Company

Royal Bank of Canada
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Royal Bank of Canada·first seen 14 Sept 2026·last verified 15 Sept 2026·How we source jobs

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