DIRECTOR PATIENT ACCESS

Hours of Work :

8:00am-5:00pm

Days Of Week :

Monday-Friday

Work Shift :

8X5 Day (United States of America)

Job Description :

Your Job:   Responsible for the daily operations and functions of the hospital patient access department. Integrates patient access services with the hospital's primary functions, promotes service excellence, develops and implements policies and procedures, assesses and improves department performance, and ensures orientation and continuing education of department staff. Your Job Requirements: • Bachelor Degree in Business or related field preferred • Ability to objectively appraise and analyze the qualifications and performance of others as well as the ability to plan and direct their activities. • Ability to judge the appropriate action in response to changes, circumstances or problems. • Ability to lead a large group of subordinates while ensuring a high level of engagement and performance. • Skilled in building relationships with other leaders and staff. •  Knowledge of Medicare/Medicaid Guidelines, JCAHO guidelines as it relates to registration/admitting. • Proficient in Microsoft Office applications and other as assigned. • Equivalent work experience may substitute degree requirement. • Experience in hospital revenue cycle functions required. • Minimum of 5 years management experience. • Knowledge of Patient Access or Business/Finance operations preferred.   Your Job Responsibilities:     Oversees facility patient access functions to ensure daily operations are maintained according to established performance standards.   Maintains and promotes service excellence and satisfaction with facility management, physicians, physician office staff, and patients  Develops short and long term departmental goals and monitors on a monthly basis. Develops and implements action plans as needed.  Creates and maintains monthly budgets and provides variance analyses on both positive and negative variances. Develops and implements action plans as needed.  Actively seeks ways to control costs without compromising patient safety and quality of care of the services delivered.   Ensures high levels of performance, achievement of goals and quality of results through coaching and mentoring of managers and staff.  Routinely evaluates current policies to improve operations and maintain compliance with JCAHO and other regulatory entities. Ensures that all established policies and procedures are implemented and adhered to within all relevant areas of Patient Access.  Ensures standard practice, compliance, and audit criteria are met by providing education to all relevant personnel regarding appointment scheduling, registration, open referrals, time of service payment posting, insurance verification, and any other relevant applications/duties.  Ensures standard practice, compliance, and audit criteria are met by providing education to all relevant personnel regarding appointment scheduling, registration, open referrals, time of service payment posting, insurance verification, and any other relevant applications/duties.  Obtains monthly performance data for the facility and shares with the STAFFnd facility management. Oversees management of Patient Access staff by providing recommendations for hiring, promotion, salary adjustment, completion of performance appraisals and disciplinary action.  Works closely with Information Technology to ensure all system upgrades and current system issues are reviewed and properly identified to meet business operations.  Works closely with the Central Business Office to ensure AR/Denial issues are identified, reviewed, and resolved to meet best practice standards.  Attends in-service presentations and completes mandatory education requirements as assigned.  Responsible for direction and supervision of exempt, non-exempt, temporary, and contract staffing as assigned   Performs other duties as assigned

Methodist Richardson Medical Center is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval® for Pancreatic/Hepatic/Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center – Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet®-designated hospital

• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023

• Top 10 Military Friendly® Employer, Gold Designation, 2023

• Top 10 Military Spouse Friendly® Employer, 2023

• Level III Neonatal Intensive Care Unit

• Level III Trauma Center