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Jobs / Customer Service Manager in Ireland
11 days ago
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Highmarkhealth·11 days ago
11 days ago

Director Perioperative Services- AHN Wexford & Grove City

15090, IrelandSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • perioperative nursing
  • clinical leadership
  • patient safety
  • budget management

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Leads, mentor, and develops a high-performing team of perioperative nurses and support staff.
  • Directs all clinical services and program development for the Operating Room, Recovery Room, Endoscopy Lab, Central Sterile Processing, Ambulatory Surgery, Cardiac Cath Lab, Cardiology and Preadmission Testing.
  • Builds and maintains strong working relationships with physicians, other department directors, and hospital leadership.
  • Establishes and maintains high standards of quality and patient safety.
  • Champions the mission, vision, and values of Allegheny Health Network
  • Develops and manages the departmental budget, ensuring cost-effectiveness and fiscal responsibility.
  • Evaluate and implement new technologies and processes to improve efficiency, enhance patient care, and reduce costs.
  • Independently plans, organizes, and executes large-scale projects, managing resources effectively and meeting deadlines.

What they're looking for

  • Master's degree (M. A.) OR equivalent; OR in Master's degree program with completion plan
  • Bachelor’s of Science in Nursing
  • Current State of PA RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).
  • Act 34 Criminal Background Clearance Certificate
  • Act 33 Child Abuse Clearance Certificate
  • Act 73 FBI Fingerprinting Criminal Background Clearance Certificate
  • CPR certification

Nice to have

  • Certification in area of specialty
  • Prior leadership experience
  • PeriOp RN and leadership experience

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Company :

Allegheny Health Network

Job Description : 

This role will cover both AHN Wexford Hospital as well as AHN Grove City Hospital

GENERAL OVERVIEW:

The Director of Perioperative Services is responsible for the day-to-day operations, where applicable by entity, for the Operating Room, Recovery Room, Endoscopy Lab, Central Sterile Processing, Ambulatory Surgery, Cardiac Cath Lab, Cardiology and Pre-Admission Testing. This includes operational and capital budgeting for these areas, as well as safety and quality initiatives, human capital development, and growth. This position is accountable to the Vice President of Perioperative Services, with dual reporting responsibilities to the hospital executive team.

ESSENTIAL RESPONSIBILITIES:

  • Leads, mentor, and develops a high-performing team of perioperative nurses and support staff. Provides regular performance feedback, coaching, and training opportunities. Cultivates a positive, inclusive, and diverse work environment that values teamwork and recognizes individual contributions. Develops and implements programs to reward and incentivize staff. Promotes staff engagement through participation in surveys (Core Behavior Survey, NDNQI Nurse Satisfaction Survey) and provides coaching and action planning support to managers based on survey results. Leads and supports the development and ongoing operation of a Shared Governance model across all departments, empowering staff to participate in decision-making. (20%)

  • Directs all clinical services and program development for the Operating Room, Recovery Room, Endoscopy Lab, Central Sterile Processing, Ambulatory Surgery, Cardiac Cath Lab, Cardiology and Preadmission Testing., where applicable by entity This includes staffing, scheduling, resource allocation, and budget management. (20%)

  • Builds and maintains strong working relationships with physicians, other department directors, and hospital leadership. Effectively communicates departmental performance data and strategic plans to key stakeholders. Collaborates with surgeon and anesthesia physician leadership to develop and implement initiatives to drive operational excellence and efficiency (15%)

  • Establishes and maintains high standards of quality and patient safety. Implements and monitors programs to reduce infection rates, improve patient outcomes, and enhance the overall patient experience. Actively participates in the organization's quality improvement initiatives. Ensures compliance with all relevant regulatory standards and accrediting body requirements (e.g., The Joint Commission). (15%)

  • Champions the mission, vision, and values of Allegheny Health Network (10%)

  • Develops and manages the departmental budget, ensuring cost-effectiveness and fiscal responsibility. Monitors key performance indicators (KPIs) to track financial performance and identify areas for improvement.(5%)

  • Evaluate and implement new technologies and processes to improve efficiency, enhance patient care, and reduce costs. (5%)

  • Independently plans, organizes, and executes large-scale projects, managing resources effectively and meeting deadlines. (5%)

  • Other duties as assigned (5%)

QUALIFICATIONS:

Minimum

  • Master's degree (M. A.) OR equivalent; OR in Master's degree program with completion plan

  • Bachelor’s of Science in Nursing

  • Current State of PA RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).

Preferred

  • Certification in area of specialty

  • Prior leadership experience

  • PeriOp RN and leadership experience


 

Additional Employment Requirements:

  • Act 34 Criminal Background Clearance Certificate

  • Act 33 Child Abuse Clearance Certificate

  • Act 73 FBI Fingerprinting Criminal Background Clearance Certificate

  • CPR certification

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Company

Highmarkhealth
15090, Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Highmarkhealth's careers site·first seen 9 Sept 2026·last verified 9 Sept 2026·How we source jobs

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