NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
11 days ago
Apply with autofill
Apply with autofill
Amgen·Pharma·11 days ago
11 days ago

Director, Process Development - Drug Substance

Hyderabad, IndiaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Amgen

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • drug substance
  • process development
  • biotech

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Report dotted line to DST leadership, leading a team at AIN that is focused on advancing drug substance deliverables for all Amgen products
  • Work with functional partners within AIN as well as other Amgen sites and teams to define roles and responsibilities, hire and build new teams and implement new processes
  • Build and lead a new DST team at AIN with capabilities across technical documentation, regulatory authoring and support, data analytics, automation/digital tools, and process monitoring
  • Creation of strong communication channels with existing DST teams across the Amgen sites to establish and drive knowledge sharing, learning and networking
  • Work with cross-functional teams to establish and improve digital tools as voice of customer
  • Manage the team for Drug Substance Technologies at AIN to ensure timely completion of goals and objectives
  • Set project timelines and priorities for key initiatives and/or team activities
  • Lead and develop the team, providing staff member supervision and on-going coaching
  • Strategically plan, analyze, and manage resources to include budget, contractors, staff, etc.
  • Act upon performance metrics and process issues, implementing actions to drive continuous improvement and escalation to management if needed
  • Partner to establish the operating model, governance, and engagement framework for the AIN DST team in partnership with DST leadership and AIN site stakeholders
  • Translate business, technical, and regulatory needs into team capabilities, priorities, and execution plans

What they're looking for

  • Doctorate degree and 8 years of drug substance biotech experience
  • Master’s degree and 15 years of drug substance biotech experience
  • Bachelor’s degree and 20 years of drug substance biotech experience
  • 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Nice to have

  • 14+ years of drug substance process development or manufacturing experience in biotech or pharmaceutical industry
  • Advanced Degree in Biochemistry, Biochemical Engineering, Chemical Engineering, or related discipline
  • Knowledge of cGMP regulations (FDA, EMEA, Health Canada)
  • Working knowledge of applicable drug substance manufacturing/ testing processes (process development, process validation, commercial manufacturing)
  • Experience applying automation, artificial intelligence, machine learning, or large language model-enabled tools in a compliant enterprise environment.
  • Knowledge of statistics, data analytics tools and methods
  • Knowledge of project management tools and Agile methodologies
  • Strong leadership skills with the ability to build new teams and implement new processes

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Career Category

Process Development

Job Description

Join Amgen’s Mission of Serving Patients 

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. 

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. 

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. 

What you will do 

Let’s do this. Let’s change the world. In this vital role you will lead a diverse team within our Process Development organization, maintaining accountability for its daily operations with a focus on Drug Substance Technologies (DST). You will build a new team, creating the capabilities, operating model, and cross-site partnerships needed to advance drug substance deliverables for Amgen products.   You will ensure a high level of quality in the work performed. You will partner with key internal stakeholders to build this new organization, define the required capabilities, and resource it with a team of qualified personnel who have the education, experience, and training needed to perform the work in alignment with Amgen values. 

As Director, Process Development, you will report to the Executive Director, Process Development and: 

  • Report dotted line to DST leadership, leading a team at AIN that is focused on advancing drug substance deliverables for all Amgen products 

  • Work with functional partners within AIN as well as other Amgen sites and teams to define roles and responsibilities, hire and build new teams and implement new processes 

  • Build and lead a new DST team at AIN with capabilities across technical documentation, regulatory authoring and support, data analytics, automation/digital tools, and process monitoring

  • Creation of strong communication channels with existing DST teams across the Amgen sites to establish and drive knowledge sharing, learning and networking 

  • Work with cross-functional teams to establish and improve digital tools as voice of customer

  • Manage the team for Drug Substance Technologies at AIN to ensure timely completion of goals and objectives 

  • Set project timelines and priorities for key initiatives and/or team activities 

  • Lead and develop the team, providing staff member supervision and on-going coaching 

  • Strategically plan, analyze, and manage resources to include budget, contractors, staff, etc. 

  • Act upon performance metrics and process issues, implementing actions to drive continuous improvement and escalation to management if needed 

  • Partner to establish the operating model, governance, and engagement framework for the AIN DST team in partnership with DST leadership and AIN site stakeholders

  • Translate business, technical, and regulatory needs into team capabilities, priorities, and execution plans

What we expect of you 

We are all different, yet we all use our unique contributions to serve patients. 

Basic Qualifications: 

Doctorate degree and 8 years of drug substance biotech experience OR 

Master’s degree and 15 years of drug substance biotech experience OR 

Bachelor’s degree and 20 years of drug substance biotech experience AND 

4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources 

Preferred Qualifications: 

  • 14+ years of drug substance process development or manufacturing experience in biotech or pharmaceutical industry 

  • Advanced Degree in Biochemistry, Biochemical Engineering, Chemical Engineering, or related discipline 

  • Knowledge of cGMP regulations (FDA, EMEA, Health Canada)

  • Working knowledge of applicable drug substance manufacturing/ testing processes (process development, process validation, commercial manufacturing)

  • Experience applying automation, artificial intelligence, machine learning, or large language model-enabled tools in a compliant enterprise environment. 

  • Knowledge of statistics, data analytics tools and methods 

  • Knowledge of project management tools and Agile methodologies 

  • Strong leadership skills with the ability to build new teams and implement new processes 

  • Demonstrated ability leading and coaching cross-functional teams, consistently deliver on-time, and with high-quality results 

  • Strong verbal and written communication. Ability to communicate effectively with Senior and Executive Leadership, including communicating level of risk, urgency, or impact to the business 

  • Ability to operate in an international matrix or team environment with site, functional, and executive leadership 

  • Ability to flex working hours to maximize interactions with global teams

What you can expect of us 

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. 

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. 

 for a career that defies imagination 

Objects in your future are closer than they appear. Join us. 

careers.amgen.com 

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. 

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. 

.
Pharma

Company

AmgenPharma
Hyderabad, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Amgen's careers site·first seen 10 Sept 2026·last verified 10 Sept 2026·How we source jobs

Similar jobs

  • HVDC Project Director at GE VernovaDelhi NCR, India–match not yet calculated
  • Alpha Third Party Outreach Project Management, Assistant Vice President at State StreetBengaluru, India–match not yet calculated
  • Corporate Secretarial, Vice President, Attorney - Enterprise at Morgan StanleyMumbai, India–match not yet calculated
  • Tableau and SQL BI Developer - Assistant Vice President at CitiChennai, India–match not yet calculated
  • Head of DevOps at genesisBengaluru, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom