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Jobs / Customer Service Manager in Canada
20 days ago
Royal Bank of Canada·20 days ago
20 days ago

Director, Program Delivery

Toronto, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Top 10%Top 10%: 35 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • program management
  • ai solution delivery
  • cross-functional team leadership
  • stakeholder management

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About this role

Become part of our team as Director, Program Delivery, leading the execution of a major AI initiative at RBC. Drive strategic delivery, manage cross-functional teams, and ensure measurable business outcomes. Ideal for experienced leaders with a strong background in technology delivery and programme management.

Skills

  • program management
  • ai solution delivery
  • stakeholder management
  • agile methodologies
  • risk management
  • resource management
  • budget management
  • cross-functional team leadership
  • stakeholder communication
  • executive reporting
  • kpi monitoring
  • operational dashboarding
  • ai architecture
  • data ecosystem management
  • platform engineering
  • software engineering
  • data engineering
  • machine learning
  • cloud solutions
  • vendor management
  • safe methodology
  • mlops
  • foundation models
  • project management professional certification
  • safe certification
  • scrum master certification

Company

Royal Bank of Canada
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Royal Bank of Canada·first seen 2 Sept 2026·last verified 10 Sept 2026·How we source jobs

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