Director, Programs & Service Experience

Are You Ready?

As an Athlete, you are the heartbeat of our store. Your mission is to deliver a premium consumer experience by understanding individual customer needs and offering complete solutions through Nike products and services. You will also play a key role in driving commercial success by supporting back-of-house operations and maintaining an inspiring sales floor.

Your Responsibilities as Athlete

Store Operations & Consumer Experience

• Use strong customer service skills, sales techniques, and product knowledge to connect consumers with the right products and deliver exceptional service.
• Show enthusiasm and eagerness to learn about all store departments, including operating the cash register, supporting shipping and receiving, stocking the sales floor, performing cleaning duties, and assisting with visual merchandising.
• Serve as a reliable product knowledge resource for consumers and new team members. Continuously seek opportunities to grow your understanding of Nike products, culture, and sales and service techniques.
• Support Leads, Senior Associates, and Managers in training entry-level teammates to ensure smooth daily operations and premium service delivery.
• Contribute to loss prevention efforts through proactive customer engagement.
• Build positive relationships with consumers and teammates, contributing to a dynamic and inclusive work environment.
  

Your Qualifications

• Strong and effective communication skills.
• Ability to twist, bend, squat, reach, climb ladders, and stand for extended periods (with or without reasonable accommodation).
• Ability to handle multiple tasks in a fast-paced environment.
• Strong team player with a passion for delivering excellent customer service.
• One or more years of retail and/or customer service experience preferred.
• Flexibility to work a variety of retail hours, including days, evenings, weekends, and holidays, based on business needs.
• Passionate and knowledgeable about the Nike brand.
• If you do not hold the nationality of an EU member state, you must be in possession of a valid work permit.
  

What we offer

We’re committed to creating an environment where you can learn, grow, and thrive. As part of our team, you will benefit from:

• Employee discount on Nike products for you and your friends and family
• A competitive bonus system
• Seasonal staff dress to represent the brand
• A flexible work schedule that supports work-life balance
• Opportunities to grow and develop within Nike
• A fun, supportive, and energetic team environment

This vacancy is for 25 hours per week.

We thank all applicants for their interest in this position. Please note that only candidates whose qualifications match our requirements will be contacted for an interview.

We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates, including those with disabilities. Accommodations are available upon request at any stage of the recruitment process. All information received regarding accommodation needs will be handled confidentially.