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Jobs / Customer Service Manager in United Kingdom
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Genpact·Consulting·5 hours ago
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Director - Risk Investigation 3

9752, United KingdomSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • fraud management
  • credit risk frameworks
  • scoring models
  • risk investigation

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Develop and implement credit risk frameworks and scoring models.
  • Oversee portfolio risk exposure and ensure regulatory compliance.
  • Present risk insights and strategies to senior leadership.
  • Coordinate cross-functional execution of credit risk initiatives.
  • Mentor teams and manage relationships with key stakeholders.

What they're looking for

  • Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
  • Certified Internal Auditor (CIA) - TUV SUDTUV SUD
  • English (Required)
  • Language Proficiency - Advanced - C1

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Director - Risk Investigation

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Responsibilties Develop and implement credit risk frameworks and scoring models. Oversee portfolio risk exposure and ensure regulatory compliance. Present risk insights and strategies to senior leadership. Coordinate cross-functional execution of credit risk initiatives. Mentor teams and manage relationships with key stakeholders.

Qualifications -

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications -

Certified Internal Auditor (CIA) - TUV SUDTUV SUD

Required Skills -

Anti-Bribery and Corruption (ABC), Audits Compliance, Business Consulting, Compliance Services, Control Self Assessments, Critical Thinking, Cybersecurity, Data Analytics, Fraud Management, Information Security, Reporting, Sarbanes-Oxley Act (SOX), Security Policies, Segregation of Duties, Third Party Risk Management

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Risk Investigation - Practice

Remote Type -

Hybrid

Work Shift -

Standard (United Kingdom)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

Consulting

Company

GenpactConsulting
9752, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Genpact's careers site·first seen 23 Sept 2026·last verified 23 Sept 2026·How we source jobs

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