NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Australia
17 days ago
Apply with autofill
Apply with autofill
Google·SaaS·17 days ago
17 days ago

Director, Sovereign Cloud Delivery

Canberra ACT, AustraliaFull-timeSenior · 15+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Google

How you compare FREE

?
Your scoreYour score: not yet known
→
29
Top 10%Top 10%: 29 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Australia.

Must-have skills for this role

  • sovereign cloud
  • program management
  • stakeholder management
  • strategic planning

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead the end-to-end strategic planning, execution, and delivery of highly complex sovereign cloud infrastructure and technology programs for the Australian government.
  • Act as the strategic bridge between regional GTM (Go-to-Market) teams and Google's global engineering, product management, and technical infrastructure organizations to align priorities and accelerate deliveries.
  • Establish robust delivery governance frameworks, risk mitigation strategies, and operational KPIs tailored to the regulatory expectations of public sector clients in Australia.
  • Build trusted relationships and serve as the principal delivery executive with senior government leaders, agency CIOs/CDOs, and external strategic partners.
  • Define and optimize service delivery standards, ensuring compliance, engineering reliability, and security practices meet sovereign requirements (including IRAP, ISM, and PSPF guidelines).

What they're looking for

  • Bachelor’s degree in Computer Science, Technology, Business Administration, Public Policy, or equivalent practical experience.
  • 15 years of experience leading technology programs, engineering delivery, or professional services within enterprise software, cloud, or hardware systems.
  • 10 years of experience in the Australian Public Sector, managing government technology initiatives and navigating government security/regulatory frameworks.
  • 8 years of experience managing, mentoring, and developing multi-disciplinary teams in a matrixed environment.

Nice to have

  • Deep knowledge of sovereign cloud architecture, national security compliance, and Australian federal government security standards (e.g., IRAP assessment, Information Security Manual (ISM) guidelines, and Protective Security Policy Framework (PSPF)).
  • Exceptional strategic mindset with the ability to translate ambiguous requirements into highly structured, actionable program roadmaps.
  • Outstanding communication, persuasion, and people skills, with demonstrated capability to influence and build consensus among senior CXO-level government and corporate stakeholders.
  • Proven track record of successful internal orchestration, driving strategic alignment and navigating organizational boundaries across global product, engineering, and sales business units.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

As the Director, Sovereign Cloud Delivery, Australia, you will be responsible for leading the deployment, orchestration, and scaling of Google Cloud's sovereign cloud initiatives for the Australian public sector. In this role, you will manage high-stakes, complex government programs. You will serve as the central orchestration point between local public sector stakeholders and Google's sales, delivery, engineering, security, and compliance teams.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Responsibilities:

  • Lead the end-to-end strategic planning, execution, and delivery of highly complex sovereign cloud infrastructure and technology programs for the Australian government.
  • Act as the strategic bridge between regional GTM (Go-to-Market) teams and Google's global engineering, product management, and technical infrastructure organizations to align priorities and accelerate deliveries.
  • Establish robust delivery governance frameworks, risk mitigation strategies, and operational KPIs tailored to the regulatory expectations of public sector clients in Australia.
  • Build trusted relationships and serve as the principal delivery executive with senior government leaders, agency CIOs/CDOs, and external strategic partners.
  • Define and optimize service delivery standards, ensuring compliance, engineering reliability, and security practices meet sovereign requirements (including IRAP, ISM, and PSPF guidelines).

Minimum qualifications:

  • Bachelor’s degree in Computer Science, Technology, Business Administration, Public Policy, or equivalent practical experience.
  • 15 years of experience leading technology programs, engineering delivery, or professional services within enterprise software, cloud, or hardware systems.
  • 10 years of experience in the Australian Public Sector, managing government technology initiatives and navigating government security/regulatory frameworks.
  • 8 years of experience managing, mentoring, and developing multi-disciplinary teams in a matrixed environment.

Preferred qualifications:

  • Deep knowledge of sovereign cloud architecture, national security compliance, and Australian federal government security standards (e.g., IRAP assessment, Information Security Manual (ISM) guidelines, and Protective Security Policy Framework (PSPF)).
  • Exceptional strategic mindset with the ability to translate ambiguous requirements into highly structured, actionable program roadmaps.
  • Outstanding communication, persuasion, and people skills, with demonstrated capability to influence and build consensus among senior CXO-level government and corporate stakeholders.
  • Proven track record of successful internal orchestration, driving strategic alignment and navigating organizational boundaries across global product, engineering, and sales business units.
SaaS

Company

GoogleSaaS
Canberra ACT, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Google's careers site·first seen 4 Sept 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Associate Director - Resilient Navigation (ONSITE) at globalhrMelbourne, Australia–match not yet calculated
  • Associate Pipeline Technical Director at disneySydney, Australia–match not yet calculated
  • Head of Corporate, Commercial and Public Sector Sales AU & NZ - Director at CitiSydney New South Wales Australia, Australia–match not yet calculated
  • Director of Rooms at accorhotelGold Coast, Australia–match not yet calculated
  • Director – Gas Turbine Facility Development I Energy at aecom2Docklands, Australia–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Australia
  • Customer Service Representative jobs in Australia
  • Customer Service Team Lead jobs in Australia
  • Call Center Agent jobs in Australia
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom