NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Ireland
3 days ago
Apply with autofill
Apply with autofill
Abbvie·3 days ago
3 days ago

Director, Technical Centre

Westport, IrelandFull-timeSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at abbvie

How you compare FREE

?
Your scoreYour score: not yet known
→
31
Top 10%Top 10%: 31 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Ireland.

Must-have skills for this role

  • leadership
  • people management
  • troubleshooting
  • problem-solving

PDF or DOCX · no account needed

Apply faster with autofill FREEabbvie uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Provide technical support for Unit Dose and Multi Dose process-related issues and investigations.
  • Drive process development and yield improvements.
  • Manage Drug Substance introductions and monitor core processes.
  • Oversee performance activities and requalification standards.
  • Support bioassay teams with bioanalytical investigations.
  • Track and analyse process investigations, adapting for improvements.
  • Support in the adaptation of API and excipient changes.
  • Facilitate label, adhesive, and packaging changes.
  • Offer technical support for plastics moulding processes.
  • Lead initiatives in process validation, facility requalification, and sterilization qualifications.
  • Oversee cleaning and computer system validations.
  • Spearhead NPI introductions focusing on the neurotoxin and biologic pipelines

What they're looking for

  • Bachelor's Degree or higher in a Relevant Discipline
  • Extensive Drug Product experience is an essential requirement for this role.
  • Proven leadership and people management experience across various levels and departments - leader of leaders.
  • Experience in end-to-end Product Transfer and launch phases, with strong regulatory knowledge.
  • Exceptional collaborative, troubleshooting, and problem-solving skills.
  • Over 10 years of experience in pharmaceutical technical or relevant roles.
  • Ability to thrive in a dynamic environment, with adaptability to manage unexpected constraints.

Nice to have

  • Masters/Ph.D. in Engineering, Science, or Technology is a distinct advantage.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Director, Technical Centre at AbbVie, Westport, is a strategic leadership role that is pivotal in managing and advancing the technical function across multiple critical areas.

Westport is an Aseptic manufacturing centre of excellence with up to 1400 employees’ site wide.

This role acts as an essential interface between Research & Development (R&D), Pharmaceutical Development Science & Technology (PDS&T), and Manufacturing Engineering & Controls (ME&C) to ensure effective technical transfer activities and a sustainable future for our site. It also focuses on exploring both internal and external Contract Manufacturing Organization (CMO) opportunities to maximize our impact.

As part of our culture we are constantly advancing capabilities and leveraging the latest technology via the power of a diverse and equitable workforce.
Westport is one of the Wild Atlantic Way's most picturesque and family-friendly towns, serviced by Ireland West Airport and with director routes by rail and road to Dublin.

Key Responsibilities
• Provide technical support for Unit Dose and Multi Dose process-related issues and investigations.
• Drive process development and yield improvements.
• Manage Drug Substance introductions and monitor core processes.
• Oversee performance activities and requalification standards.
• Support bioassay teams with bioanalytical investigations.
• Track and analyse process investigations, adapting for improvements.
• Support in the adaptation of API and excipient changes.
• Facilitate label, adhesive, and packaging changes.
• Offer technical support for plastics moulding processes.
• Lead initiatives in process validation, facility requalification, and sterilization qualifications.
• Oversee cleaning and computer system validations.
• Spearhead NPI introductions focusing on the neurotoxin and biologic pipelines
• Collaborate with global CMC teams and PDDs on NPI transfers and regulatory filings.

Additional Responsibilities
• Foster a strong safety culture and support due diligence activities.
• Engage with Global PM teams and support ASQ projects.
• Manage the Biolab process development lab.
• Drive digital initiatives and technical strategic planning.

Qualifications

  • Bachelor's Degree or higher in a Relevant Discipline (Masters/Ph.D. in Engineering, Science, or Technology is a distinct advantage).
  • Extensive Drug Product experience is an essential requirement for this role.
  • Proven leadership and people management experience across various levels and departments - leader of leaders.
  • Experience in end-to-end Product Transfer and launch phases, with strong regulatory
  • knowledge.
  • Exceptional collaborative, troubleshooting, and problem-solving skills.
  • Over 10 years of experience in pharmaceutical technical or relevant roles.
  • Ability to thrive in a dynamic environment, with adaptability to manage unexpected constraints.

Additional Information

At AbbVie Westport, you will have the opportunity to make a meaningful impact while working in a collaborative and innovative environment. We invest in our people, support career development, and empower our teams to deliver excellence in everything we do. Join us and help shape the future of healthcare through engineering innovation and operational excellence.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Company

Abbvie
Westport, Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Abbvie's careers site·first seen 16 Sept 2026·last verified 16 Sept 2026·How we source jobs

Similar jobs

  • Vice President, Senior Auditor, Technology, Data & Model Audit at BNYDublin, Ireland–match not yet calculated
  • IT Business Relationship Director – Corporate Functions (m/f/d) at AbbottDublin : Block G, Ireland–match not yet calculated
  • Associate Director / Director, Biostatistics at NovartisDublin (NOCC), Ireland–match not yet calculated
  • Vice President, European Institutional Credit & Lending at BNYDublin, Ireland–match not yet calculated
  • Director, HRBP - International at ag1EU, Ireland–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Ireland
  • Customer Service Representative jobs in Ireland
  • Customer Service Team Lead jobs in Ireland
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India