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Jobs / Customer Service Manager in Canada
2 days ago
Royal Bank of Canada·2 days ago
2 days ago

Director, Technology Product Strategy

Toronto, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • sdlc
  • devops
  • technology product strategy
  • strategic planning

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What you'll do

  • Drive transformation across RBC’s technology landscape
  • Shape IT Development and Delivery strategies for US entities
  • Lead SDLC, DevOps, and Test Automation initiatives
  • Embed best practices
  • Influence senior leadership

What they're looking for

  • Strong background in complex programs and operational excellence
  • Experience in technology leadership

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Seeking a strategic leader to drive transformation across RBC’s technology landscape, shaping IT Development and Delivery strategies for US entities. Lead SDLC, DevOps, and Test Automation initiatives, embed best practices, and influence senior leadership. Ideal for experienced technology leaders with a strong background in complex programs and operational excellence.

Skills

  • sdlc
  • devops
  • technology product strategy
  • kpi development
  • governance frameworks
  • process improvement
  • risk management
  • stakeholder management
  • cross-functional collaboration
  • strategic planning
  • project management
  • change management
  • mentoring
  • business case development
  • financial services industry knowledge
  • presentation skills
  • organizational leadership
  • operational excellence
  • matrix management
  • commercial acumen

Company

Royal Bank of Canada
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Royal Bank of Canada·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

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