NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Australia
9 days ago
Apply with autofill
Apply with autofill
Cba·9 days ago
9 days ago

Director Transaction Banking Solutions

VIC CBD Melbourne Area, AustraliaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at cba

How you compare FREE

?
Your scoreYour score: not yet known
→
29
Top 10%Top 10%: 29 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Australia.

Must-have skills for this role

  • transaction banking
  • relationship management
  • cash management
  • payments

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Manage and grow a portfolio of strategic corporate clients.
  • Develop and execute client growth strategies focused on revenue, deposits and cross-sell opportunities.
  • Identify client challenges and connect customers with solutions that deliver tangible business outcomes.
  • Present innovative transaction banking initiatives and market insights to senior client stakeholders.
  • Build relationships across multiple levels of client organisations, including treasury, finance and executive leadership teams.
  • Lead end-to-end RFP and tender processes independently.
  • Work closely with internal product and relationship teams to deliver coordinated client solutions.
  • Act as a trusted adviser, helping clients navigate opportunities and challenges across their business.
  • Contribute strategic market insights and thought leadership within the corporate client segment.

What they're looking for

  • Significant experience managing and growing complex corporate or institutional client portfolios.
  • A strong sales and commercial mindset with a proven ability to drive revenue growth within existing client relationships.
  • Experience identifying opportunities, influencing stakeholders and delivering strategic client outcomes.
  • Strong knowledge of transaction banking, cash management, payments, working capital or related financial solutions.
  • Exceptional relationship management skills with the ability to engage confidently with executive and C-suite stakeholders.
  • Proven experience leading client presentations, commercial discussions and competitive RFP processes.
  • The ability to operate autonomously, manage competing priorities and navigate complex stakeholder environments.
  • Excellent communication, negotiation and influencing capabilities.
  • A client-centric approach combined with strong strategic and commercial judgement.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Build deeper client partnerships. Drive growth. Shape strategic outcomes.
Are you a commercially minded relationship leader who thrives on growing complex client portfolios and creating meaningful business impact? We're looking for a Director to join our Institutional Transaction Banking team in Melbourne. In this highly visible role, you'll partner with a diverse portfolio of large corporate clients, helping them solve business challenges, unlock growth opportunities and maximise the value they receive from our transaction banking solutions.

Do work that matters

You'll be a trusted adviser and growth partner, responsible for deepening existing client relationships, expanding product penetration and delivering strategic solutions that drive stronger outcomes for clients and the bank. Working with senior decision-makers across a broad range of industries, you'll bring insight, strategic thinking and commercial acumen to identify opportunities, influence stakeholders and create long-term value. As well as;

  • Manage and grow a portfolio of strategic corporate clients.

  • Develop and execute client growth strategies focused on revenue, deposits and cross-sell opportunities.

  • Identify client challenges and connect customers with solutions that deliver tangible business outcomes.

  • Present innovative transaction banking initiatives and market insights to senior client stakeholders.

  • Build relationships across multiple levels of client organisations, including treasury, finance and executive leadership teams.

  • Lead end-to-end RFP and tender processes independently.

  • Work closely with internal product and relationship teams to deliver coordinated client solutions.

  • Act as a trusted adviser, helping clients navigate opportunities and challenges across their business.

  • Contribute strategic market insights and thought leadership within the corporate client segment.

We're interested in hearing from people who have:

  • Significant experience managing and growing complex corporate or institutional client portfolios.

  • A strong sales and commercial mindset with a proven ability to drive revenue growth within existing client relationships.

  • Experience identifying opportunities, influencing stakeholders and delivering strategic client outcomes.

  • Strong knowledge of transaction banking, cash management, payments, working capital or related financial solutions.

  • Exceptional relationship management skills with the ability to engage confidently with executive and C-suite stakeholders.

  • Proven experience leading client presentations, commercial discussions and competitive RFP processes.

  • The ability to operate autonomously, manage competing priorities and navigate complex stakeholder environments.

  • Excellent communication, negotiation and influencing capabilities.

  • A client-centric approach combined with strong strategic and commercial judgement.

Why join us?

You'll join a high-performing team focused exclusively on corporate clients across a broad range of industries, including retail, construction, infrastructure and other diversified corporate sectors. If you're passionate about building trusted client relationships, driving commercial growth and delivering strategic solutions that make a real impact, we'd love to hear from you.

Apply now and help shape the future of transaction banking for Australia's leading corporate clients.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 25/09/2026

Company

Cba
VIC CBD Melbourne Area, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Cba's careers site·first seen 11 Sept 2026·last verified 11 Sept 2026·How we source jobs

Similar jobs

  • Associate Director - Resilient Navigation (ONSITE) at globalhrMelbourne, Australia–match not yet calculated
  • Associate Pipeline Technical Director at disneySydney, Australia–match not yet calculated
  • Head of Corporate, Commercial and Public Sector Sales AU & NZ - Director at CitiSydney New South Wales Australia, Australia–match not yet calculated
  • Director of Rooms at accorhotelGold Coast, Australia–match not yet calculated
  • Director – Gas Turbine Facility Development I Energy at aecom2Docklands, Australia–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Australia
  • Customer Service Representative jobs in Australia
  • Customer Service Team Lead jobs in Australia
  • Call Center Agent jobs in Australia
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom