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Fidelity Investments·BFSI·1 day ago
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Director, Workforce Strategy

Boston, United States of AmericaSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • strategic planning
  • organizational strategy
  • data-driven approach
  • analytics

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What you'll do

  • You will contribute to the creation of a comprehensive, future-focused workforce strategy positioning Fidelity for outstanding success
  • You will implement and manage initiatives that link business needs, talent ecosystem, and real estate opportunities
  • You will support the development of a future-state workforce strategy informed by data and metrics
  • You will build strong collaborative relationships with business leaders, Fidelity Real Estate, Finance, etc.

What they're looking for

  • Over 10 years of experience spanning strategy and business leadership roles consistently driving results through a data-driven and outcome oriented approach
  • A strong background in executing and managing large strategic initiatives
  • A proven ability to lead through ambiguity and develop collaborative relationships across sites and regions
  • Experience developing the strategic direction for a team or organization and worked with leaders to build consensus around shared priorities, milestones and measures, and accountability
  • Ability to work effectively in a fast-paced environment and to handle stress, as well as to adapt to rapid changes in information, process, direction, or immediate workflow
  • Highly organized, with a consistent track record to prioritize work and the ability to facilitate meetings, track action items and drive completion – you have a bias towards action
  • Can partner with senior leaders, collaborate with members of their teams and peers, and establish relationships to develop and implement strategic plan; can establish trust and credibility with senior partners
  • Ability to use a variety of communication strategies, tools, frameworks, and media that develop clarity, collaboration and trust; a good listener who can find common threads & connect the dots in a complex environment
  • Passion for meeting people and teams where they are to ensure consistent messaging & engagement across all levels of the organization
  • Intellectual curiosity and analytics experience that will result in key insights and solutions for sophisticated business problems

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role 

The Workforce Strategy team seeks an experienced and motivated professional for the role of Director, Workforce Strategy. In this role, you will be instrumental in driving the development and implementation of a workforce strategy aligned with Fidelity’s business goals and operating plans. You will collaborate across business units and enterprise teams to ensure a comprehensive experience. 

In this role:

  • You will contribute to the creation of a comprehensive, future-focused workforce strategy positioning Fidelity for outstanding success  

  • You will implement and manage initiatives that link business needs, talent ecosystem, and real estate opportunities  

  • You will support the development of a future-state workforce strategy informed by data and metrics 

  • You will build strong collaborative relationships with business leaders, Fidelity Real Estate, Finance, etc. 

 

The Expertise and Skills You Bring 

  • Over 10 years of experience spanning strategy and business leadership roles consistently driving results through a data-driven and outcome oriented approach

  • A strong background in executing and managing large strategic initiatives 

  • A proven ability to lead through ambiguity and develop collaborative relationships across sites and regions 

  • Experience developing the strategic direction for a team or organization and worked with leaders to build consensus around shared priorities, milestones and measures, and accountability 

  • Ability to work effectively in a fast-paced environment and to handle stress, as well as to adapt to rapid changes in information, process, direction, or immediate workflow 

  • Highly organized, with a consistent track record to prioritize work and the ability to facilitate meetings, track action items and drive completion – you have a bias towards action 

  • Can partner with senior leaders, collaborate with members of their teams and peers, and establish relationships to develop and implement strategic plan; can establish trust and credibility with senior partners 

  • Ability to use a variety of communication strategies, tools, frameworks, and media that develop clarity, collaboration and trust; a good listener who can find common threads & connect the dots in a complex environment 

  • Passion for meeting people and teams where they are to ensure consistent messaging & engagement across all levels of the organization. 

  • Intellectual curiosity and analytics experience that will result in key insights and solutions for sophisticated business problems ​

The Team 

This dynamic team is part of the Enterprise HR function within Corporate Services and is responsible for developing and driving forward a strategic, forward-thinking approach to reshape our workforce strategy as we look toward the future. The team partners with a wide range of stakeholders spanning executive leadership and business & technology leaders across the firm. 

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $110,000-$222,000 per year.  

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:

Category:

Business Strategy
BFSI

Company

Fidelity InvestmentsBFSI
Boston, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Fidelity Investments's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

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