Dispatch Executive

Job title: Dispatch Executive

Based at: Nottingham Racecourse Contact Centre

Contract type: 12-month FTC

Hours: 40 hours per week (Any 5 from 7)

⚪ About the role

The Dispatch Executive will deliver an exceptional customer experience by handling ticketing production & packaging as well as supporting the Contact Centre with calls, emails & live chats during peak times.

🟡 About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National at Aintree Racecourse, The Cheltenham Festival and The Epsom Derby. Millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

🟢 The Dispatch Executive will

• Prepare, produce, pack & dispatch customer orders including general admission tickets, 18-24 race passes & gift cards.

• Manage and maintain stock levels required to fulfil customer orders.

• Liaise with racecourses and key stakeholders to meet their expectations & timelines as well as support with requests for help and advice.

• Read, investigate, and respond to emails in the despatch mailbox.

• Identify and escalate processes that hinder a great customer experience.

• Ensure all administration tasks are completed accurately and in a timely manner including the weekly despatch report, KPI tracker, Royal Mail manifest and supporting with the error report and despatch costings.

• Support the Contact Centre during peak times with calls, emails & live chat.

🔵 About you

• Previous experience of customer facing or phone-based contact centre role.

• Good understanding of Microsoft programs and Internet/Web purchasing.

• Strong problem solving and organisational skills.

• A high attention to detail and the ability to prioritise.

• Ability to work under pressure.

🟣 What we offer in return

• All colleagues can go along to any of our racedays or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.

• An award-winning pension scheme provider with a generous employer contribution

• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.

• 25 days annual leave

• Access to a suite of Learning & Development training resources from renowned providers

• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 19th August but we reserve the right to bring this forward if we have a high volume of applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.