Dispatcher

Overview

Delivery Dispatcher – Windows Department

Position Overview

Direct Lumber and Door is seeking a detail-oriented and organized Delivery Dispatcher to join our Windows Department. This role is responsible for coordinating delivery schedules, routing trucks, and serving as a key liaison between sales teams, drivers, and customers to ensure accurate and timely deliveries.

Key Responsibilities

• Coordinate daily delivery schedules and route trucks efficiently
• Communicate with sales teams, customers, and drivers to ensure smooth operations
• Verify next-day deliveries prior to loading and confirm customer approval
• Inspect and verify all outgoing orders against pick tickets
• Manage delivery documentation, including required signatures and records
• Monitor back orders, delivery issues, and damaged materials, and resolve accordingly
• Assign and adjust driver routes to balance workload and maximize efficiency
• Maintain driver logs, trip reports, and ensure regulatory compliance
• Assist with inventory control, including cycle counts and discrepancy reporting
• Support fleet maintenance scheduling and repairs
• Address delivery-related concerns, complaints, and service issues
• Assist in warehouse operations, including loading/unloading when needed
• Maintain a clean, organized, and safe work environment

Qualifications

• Previous dispatch experience preferred
• Construction or building materials industry experience preferred
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Detail-oriented with strong organizational skills
• Ability to work both independently and as part of a team
• Must be able to read, write, and communicate effectively in English

Why Join Us?

• Competitive salary
• Team-oriented work environment
• Opportunity to grow within a well-established company