Dispatcher
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What you'll do
- Strategically schedule and dispatch field technicians for service calls and projects
- Prioritize incoming requests based on urgency, location, and technician availability
- Communicate with customers to confirm appointments, provide updates, and deliver top-tier service
- Work closely with internal teams to allocate resources for emergency or high-priority calls
- Track technician progress throughout the day and adjust schedules as needed
- Maintain accurate, up-to-date records of service calls, technician activity, and workflow changes
What they're looking for
- Previous experience in dispatching, scheduling, or a similar coordination role
- Strong multitasking and organizational abilities
- Excellent communication skills and a customer-first mindset
- Comfort with dispatching or scheduling software
- Ability to stay focused and effective in a fast-moving, deadline-driven environment
- High attention to detail and accuracy
Nice to have
- ServiceTitan experience is a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview
Dispatcher
Join the Team That’s Absolutely the Best!
About Us
At F.H. Furr Plumbing, Heating, A/C, and Electrical Inc., we’ve spent over 42 years building a reputation as the region’s go‑to experts for residential home services. With more than 750 team members serving Northern Virginia, Southern Maryland, and DC, we’re proud to deliver comfort, safety, and peace of mind to thousands of homeowners every year.
Why You’ll Love Working Here
Competitive pay and a comprehensive benefits package
A supportive, high‑energy team that wants to see you succeed
A fast-paced environment where no two days feel the same
A respected company with a long-standing legacy of excellence
Real opportunities to grow your career and advance within the organization
If you’re looking for a workplace where your contributions matter, you’ll feel right at home here.
What We’re Looking For
We’re searching for a driven, detail‑oriented Dispatcher who thrives on keeping operations running smoothly. In this role, you’ll be the heartbeat of our daily workflow — coordinating schedules, prioritizing calls, and ensuring our field technicians are exactly where they need to be. Your ability to stay organized, communicate clearly, and think on your feet will directly impact our customers’ experience and our team’s success.
What You’ll Do
Strategically schedule and dispatch field technicians for service calls and projects
Prioritize incoming requests based on urgency, location, and technician availability
Communicate with customers to confirm appointments, provide updates, and deliver top‑tier service
Work closely with internal teams to allocate resources for emergency or high‑priority calls
Track technician progress throughout the day and adjust schedules as needed
Maintain accurate, up‑to‑date records of service calls, technician activity, and workflow changes
What You Bring
Previous experience in dispatching, scheduling, or a similar coordination role
Strong multitasking and organizational abilities
Excellent communication skills and a customer‑first mindset
Comfort with dispatching or scheduling software (ServiceTitan experience is a plus)
Ability to stay focused and effective in a fast‑moving, deadline‑driven environment
High attention to detail and accuracy
Benefits & Perks
Company‑paid Medical, Dental, and Vision Insurance
401(K) Plan
Company‑paid Long‑Term Disability and Life Insurance
Short‑term disability and voluntary life insurance options
Generous PTO and paid holidays
Ongoing training, development, and advancement opportunities
Ready to Make an Impact?
Join a team that takes pride in delivering exceptional service and making homeowners’ lives more comfortable and secure. If you’re a motivated professional who loves staying organized and keeping operations running seamlessly, we want to meet you.
Apply today and take the next step in your career with F.H. Furr!
F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $18.00/Yr.Posted Max Pay Rate
USD $23.00/Yr.Company
Company facts come from this company's own listings. We only show what the postings themselves carry.