Dispatcher
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What you'll do
- Dispatch technicians to service calls based on location, skill set, priority, and customer needs
- Manage and adjust the daily service schedule throughout the day
- Monitor technician progress and keep calls moving efficiently
- Communicate schedule changes and arrival updates to customers
- Work closely with technicians, CSRs, managers, and field leadership
- Prioritize emergency and high-priority calls
- Help maximize technician productivity and minimize drive time
- Maintain accurate notes and job information in the dispatching system
- Respond quickly when schedules change, calls run long, or emergencies arise
- Support customers and field teams in a fast-paced service environment
What they're looking for
- Strong organization, problem-solving, and decision-making skills
- Ability to manage multiple technicians and calls at the same time
- Excellent communication and customer service skills
- Ability to stay calm and adjust quickly when priorities change
- Strong computer skills and experience with scheduling/dispatch software
Nice to have
- 2+ years of dispatching experience preferred
- HVAC, plumbing, electrical, or home services dispatch experience strongly preferred
- Service Titan experience strongly preferred
- Knowledge of local geography and efficient routing is a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Sila MA || Stoneham, MA
Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table.
At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel.
If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.
Job Description
We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly.
Job Duties
Dispatch technicians to service calls based on location, skill set, priority, and customer needs
Manage and adjust the daily service schedule throughout the day
Monitor technician progress and keep calls moving efficiently
Communicate schedule changes and arrival updates to customers
Work closely with technicians, CSRs, managers, and field leadership
Prioritize emergency and high-priority calls
Help maximize technician productivity and minimize drive time
Maintain accurate notes and job information in the dispatching system
Respond quickly when schedules change, calls run long, or emergencies arise
Support customers and field teams in a fast-paced service environment
Skills & Experience
2+ years of dispatching experience preferred
HVAC, plumbing, electrical, or home services dispatch experience strongly preferred
Strong organization, problem-solving, and decision-making skills
Ability to manage multiple technicians and calls at the same time
Excellent communication and customer service skills
Ability to stay calm and adjust quickly when priorities change
Strong computer skills and experience with scheduling/dispatch software
Service Titan experience strongly preferred
Knowledge of local geography and efficient routing is a plus
What Success Looks Like
Shows up ready to work and follows through on commitments
Takes pride in quality work and attention to detail
Communicates clearly with customers and teammates
Works safely and follows established processes
Takes ownership, solves problems, and is willing to keep learning
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Company-paid life and disability insurance
Paid training and professional development
Opportunities for career growth and advancement
Employee and family discounts on services
Apply today and join the team at Sila Services!
Company
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