Dispute Resolution Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.  
 

Bring your customer service skills and in return, you will be fully trained to manage a portfolio of injured workers who need your ongoing support. As a Dispute Resolution Officer you will play a key role in the resolution of disputes, working alongside our team of claims experts and external legal providers and representing EML at the South Australian Employment Tribunal.
 

This will be a full time, permanent position based in our Adelaide office, with flexibility to work from home up to 2 days a week once fully trained.  

YOUR RESPONSIBILITIES 

• Actively develop workers compensation dispute minimisation and resolution strategies and manage the end to end dispute process  

• Collaborate with internal claims teams and external stakeholders to develop and drive dispute resolution strategies to reach timely resolutions for all parties  

• Ensure compliance with legislative, regulatory and governance requirements by keeping abreast of relevant governance, regulatory and legal obligation

• Attend the South Australian Employment Tribunal to progress matters and drive outcomes 
   

ABOUT YOU 

• Excellent written and verbal communication skills, with the ability to explain complex information to diverse stakeholders 

• Strong organizational skills with the ability to manage multiple cases simultaneously while maintaining accuracy and quality 

• Proven strategy development, negotiation and influencing skills with the ability to meet the needs of all stakeholders 

• Tertiary studies or previous experience in legal, mediation or dispute resolution is advantageous 

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.