Docklands Wellbeing & Workers Compensation Specialist

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ, our purpose is to shape a world where people and communities thrive. We bring this to life by supporting the financial wellbeing and sustainability of our customers - helping them achieve incredible things, whether that’s buying a home, building a business, or planning for the future.

As a Wellbeing and Workers Compensation Specialist, you’ll play a pivotal role in supporting our people through both work‑related and non‑work‑related health matters. You’ll manage end‑to‑end workers compensation claims, including the management of the claim and supporting return to work rehabilitation, alongside non‑work‑related health and medical cases - always with a strong focus on care, clarity and outcomes.

You’ll take accountability for delivering best‑practice case management and an exceptional employee experience, providing thoughtful advice and guidance, navigating solutions, and escalating complex or unresolved matters where required. A strong focus on compliance will be essential, ensuring all file management and decision‑making align with obligations under the SRC Act and internal governance standards. Continuous improvement will be a key part of how you work, ensuring our approach remains effective, efficient and genuinely supportive of our people.

Maintaining accurate, up-to-date, and comprehensive records on Solv is an important responsibility of this role. The role also provides opportunities to contribute to coaching and mentoring within the team, as well as participate in project and continuous improvement initiatives that support the ongoing development of our team and function.

Role Type: 8 Months Secondment
Role Location: 833 Collins Street, Docklands Victoria 3008
Work Hours: 40 hours / week (Full Time)

What will your day look like?

As a Wellbeing & Workers Compensation Specialist, you will:  

• Receiving, prioritising and resolving employee queries and cases in line with the Wellbeing & Workers Compensation team’s mission, service standards, and scope.
• Understanding business needs and delivering seamless, end‑to‑end employee experiences.
• Managing and resolving case-specific issues, always keeping the employee at the centre while applying relevant policies, procedures, and legislation.
• Contributing to strategic discussions, offering insights and participating in actions on complex or emerging matters.
• Using internal systems and platforms effectively to ensure accurate case documentation, compliance, and reporting.
• Assessing and determining claims in accordance with regulatory requirements and organisational policies.
• Communicating proactively and professionally with employees, stakeholders, and service providers to support timely case progression.
• Monitoring and evaluating the performance of external stakeholders, such as rehabilitation and return‑to‑work consultants, to ensure quality outcomes.
• Collaborating closely with internal teams to drive positive outcomes aligned with organisational values and the employee experience.
• Contributing to continuous improvement, sharing insights and supporting enhancements to processes, procedures, and team practices.
• Working as a supportive team member, assisting colleagues and contributing to a positive, solutions‑focused team culture.

What will you bring?

To thrive in this role, you’ll ideally bring many of the following:

• Strong workers compensation claims management experience is essential
• Strong time management and organisational skills, with the ability to work autonomously and manage competing priorities
• Demonstrated experience building collaborative, trusted relationships and communicating effectively with a diverse range of stakeholders
• The ability to communicate with empathy while balancing multiple factors to deliver fair, meaningful outcomes
• Experience supporting and managing people with health and medical conditions
• A tertiary qualification in a health‑related discipline
• A certificate IV in Personal Injury Management
• Experience working within a Comcare self‑insurance environment
• Commitment to working as part of a team and sharing team responsibilities

You’re not expected to have 100% of these skills. At ANZ, a growth mindset sits at the heart of our culture—so if you bring most of what we’re looking for, along with curiosity and a genuine commitment to supporting others, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 123807 .
 

Job Posting End Date

05/10/2026, 11.59pm, (Melbourne Australia)