Driver / Community Ambassador for SCOUT On-Demand Service (Seminole County)

What is SCOUT, powered by Freebee?

SCOUT is Seminole County’s new on-demand microtransit service, operated and powered by Freebee! Designed to connect residents with the places that matter most, SCOUT uses a fleet of eco-friendly vehicles to offer safe, affordable, and flexible rides across five zones: Sanford, Lake Mary, Longwood, Altamonte Springs, and Oviedo, with a roaming “Flex Zone” to connect them all. Whether heading to a SunRail station, medical appointment, grocery store, or just around town, riders can request trips through a user-friendly app and expect pickup times within 30 minutes or less.

We are looking for dedicated Driver Ambassadors to help bring to life an exciting new on-demand transit service in Seminole County. If you are interested in a W-2 role with employment benefits, we’re a company that strives to deliver support to our employees anyway we can.  

Job Description

This isn’t just another driving job - it’s a chance to be part of an innovative transportation program that’s transforming communities and making everyday life better for thousands of residents.

As a Driver Ambassador, you’ll be the face of the service, providing safe, reliable, and friendly rides to passengers of all backgrounds. You’ll assist seniors, guide visitors, and help neighbors get to work, school, appointments, and more. You’ll also represent a program built around connection, access, and community pride.

If you enjoy being on the road, take pride in helping others, and want to be part of something meaningful and new in Seminole County, we’d love to hear from you.

Responsibilities

• Provide safe, timely, and courteous transportation throughout Seminole County using a fleet of eco-friendly vehicles - electric or hybrid.
• Deliver exceptional customer service to all passengers, including assisting seniors, individuals with disabilities, and other riders with special needs
• Maintain a clean and professional vehicle environment and perform daily safety checks
• Use Freebee's navigation tools and dispatch systems to follow efficient routes and minimize wait times for riders
• Represent both Seminole County and Freebee with professionalism - whether on the road, during local events, or through community interaction
• Report incidents, maintenance issues, and rider feedback promptly to management
• Promote local businesses and community programs when appropriate (for example, distributing materials or offering guidance)

Position Requirements

• You must be at least 22 years old
• Must be able to pass the pre-employment drug test, criminal background check, and physical
• Must have a valid Florida Driver’s License
• Have 3+ years of licensed driving experience in the United States
• Must have a passion for helping others
• Must possess strong communication skills
• Ability to multitask and navigate a driver app
• Must have a clean driving record
• Ability to work independently while staying connected with a remote support team
• Comfort with interacting with a diverse range of passengers, including seniors, students, tourists, and daily commuters
• Willingness to work a flexible schedule that may include early mornings, evenings, and weekends

Position Benefits:

• Health, Dental & Vision Insurance: Stay covered with our comprehensive healthcare plans.
• 401(k) Retirement Plan: Start saving for your future with self contributions.
• Life Insurance: Company-provided life insurance for peace of mind.
• No Vehicle Costs: Drive our electric vehicles — no gas, no maintenance, no insurance costs.
• Flexible Scheduling: Full-time and part-time shifts available to fit your lifestyle.
• Paid Training: Get fully trained and paid while you learn the ropes.
• Community-Focused Work: Make a difference by helping people and supporting local communities.

A Day in the Life of a Driver Ambassador

• Report to our Scout / Freebee Headquarters, where our fleet of eco-friendly vehicles await.
• Open up the Freebee Driver Ambassador app and start your day by logging in
• Walk through our comprehensive vehicle checklist to make sure all is well with the vehicle
• Spot an issue? Alert the management team - they've got your back
• Clean up your vehicle’s interior; a clean space makes for happy passengers!
• Hit the road and navigate the zones assigned to you, providing friendly, reliable service to each rider
• Need help? Our support team is just a call away, always ready to assist
• Wrap up the day by returning your vehicle to the Freebee garage. After a quick cleaning session, plug the vehicle into our charging stations and you’re done for the day!