Dubai eCom Quick Commerce KAM UAE Duba P_O Box 61

We are Reckitt

e Commerce

The eRB function is the eCommerce and digital execution engine of Reckitt. We help create a healthier, cleaner world by building shared success with our consumers, making access to the highest quality hygiene, wellness, and nourishment possible through online channels. 
 
Within eRB we're focused on accelerating the performance and purpose of Reckitt brands to empower a bigger, faster and bolder eCommerce and digital business. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. 
 
Reckitt has around 800 eCommerce people across the world. In-market roles cover areas such as online Key Accounts and Performance Marketing, regional roles work with the markets to provide specialist expertise to accelerate online growth, and our global teams cover areas such as Amazon, EB2B and Direct to Consumer.

About the role

Immerse yourself in the dynamic world of e-commerce with Reckitt, where your expertise as a Customer / Key Account Manager can shine. In this role, you will nurture pivotal relationships with medium and small accounts, steering their growth with your strategic insight. Your contribution will not only support our clients'success but also drive Reckitt's goals. You will manage and grow assigned Quick Commerce customers across the United Arab Emirates. Responsible for delivering sales growth, market share, profitability, and execution excellence while building strong customer partnerships and driving category growth.We are looking for a champion of customer satisfaction who will lead from the front, ensuring that our e-commerce strategies resonate with partners and reflect our commitment to excellence.

Your responsibilities

• Own the day-to-day commercial relationship with key Quick Commerce customers including Noon Minutes, Talabat, Careem etc
• Deliver monthly, quarterly, and annual sales targets through effective promotional planning and execution.
• Drive assortment expansion, visibility, distribution, and availability across customer platforms.
• Partner with Supply Chain and distributor teams to ensure optimal stock availability and minimize out-of-stock risks.
• Execute new product launches and customer-specific activation plans.
• Manage pricing, promotions, and digital shelf excellence across assigned customers.
• Analyze sales and category performance to identify growth opportunities and recommend action plans.
• Conduct regular business reviews and develop joint growth plans with customers.
• Manage trade investment efficiently to maximize return on investment.
• Collaborate closely with Marketing, Trade Marketing, Finance, Supply Chain, and Demand Planning teams.

The experience we're looking for

• 3-5 years of experience in FMCG, eCommerce, Quick Commerce, or Key Account Management.
• Experience managing Quick Commerce customers in the GCC/Middle East preferred.
• Proven track record of delivering sales growth and customer development.
• Bachelor's degree required

The skills for success

• Strong commercial and key account management skills.
• Strong analytical and Excel capabilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Results-oriented with the ability to thrive in a fast-paced environment.
• Strong problem-solving and cross-functional collaboration skills.

What we offer

Equality