SpeakIT·7 days ago
7 days ago
Dutch Customer Advisor for a Leading Global Cybersecurity Company - Thessaloniki
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What you'll do
- Provide customer support via phone and/or chat.
- Handle enquiries related to Cybersecurity products, subscriptions and account services.
- Identify customer needs and offer accurate, timely solutions.
- Maintain a professional, empathetic and customer-focused approach.
- Record and update customer information accurately in the system.
- Work closely with your team to meet quality and performance targets.
What they're looking for
- Native or near-native level of Dutch.
- Very good command of English.
- Strong communication and problem-solving skills.
- Customer service experience is an advantage, but not mandatory.
- A positive attitude, reliability and willingness to learn.
- EU citizenship or a valid work permit for Greece.
Nice to have
- Customer service experience is an advantage, but not mandatory.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Are you a customer-oriented professional with excellent communication skills? Join our team and support customers of a global leader in online protection and cybersecurity.
As a Customer Advisor you will assist customers with their queries, provide clear and effective solutions, and ensure a smooth, high-quality customer experience.
Your responsibilities:
- Provide customer support via phone and/or chat.
- Handle enquiries related to Cybersecurity products, subscriptions and account services.
- Identify customer needs and offer accurate, timely solutions.
- Maintain a professional, empathetic and customer-focused approach.
- Record and update customer information accurately in the system.
- Work closely with your team to meet quality and performance targets.
Requirements
- Native or near-native level of Dutch.
- Very good command of English.
- Strong communication and problem-solving skills.
- Customer service experience is an advantage, but not mandatory.
- A positive attitude, reliability and willingness to learn.
- EU citizenship or a valid work permit for Greece.
Benefits
- €1,450 gross per month.
- Monthly performance bonus.
- Two months of paid accommodation for abroad candidates.
- Flight tickets to Greece.
- €350 coverage of real-estate agency fees.
- Private health insurance.
- Meal voucher.
- Transportation allowance.
- Paid training and continuous development opportunities.
- International, multicultural working environment.
- The opportunity to build your career within a leading global company.
Start your next career chapter in Greece and become part of a team that helps people stay protected in the digital world.
Company
SpeakIT
Thessaloniki, Greece
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