Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad is on the lookout for a Dutch Speaking Content Moderation/Customer Service Agent to join our dynamic team in the picturesque setting of Malta! This role offers an exciting opportunity to engage in both content moderation and provide top-tier customer service to our Dutch-speaking users, ensuring a positive experience across our platforms.

As a Content Moderation/Customer Service Agent, you will be responsible for reviewing user-generated content to ensure compliance with our guidelines, while also delivering outstanding support to customers encountering issues. If you possess a keen eye for detail and a commitment to excellent service, this position is perfect for you!

Responsibilities

• Evaluate and moderate user content to ensure adherence to community standards.
• Offer exceptional customer support via chat, email, and phone to our Dutch-speaking audience.
• Efficiently resolve customer inquiries and issues in a friendly and professional manner.
• Collaborate with team members to enhance the overall user experience.
• Maintain accurate records of customer interactions and moderation activities.
• Provide feedback on user trends and moderation process improvements.
• Keep updated on best practices within the content moderation and customer service sphere.

Requirements

• Fluency in Dutch and strong command of English; knowledge of additional languages is a plus.
• Experience in a customer service or content moderation role is advantageous.
• Exceptional attention to detail and strong analytical skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with CRM systems and content moderation tools is beneficial.
• Willingness to relocate to Malta and embrace new experiences.
• Strong interest in online safety and content moderation is an advantage.

Benefits

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!