Dutch Wonderland Inn Director of Lodging

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

This leadership position assumes responsibility for maintaining brand standards at the Dutch Wonderland Inn. The role responsibilities include maximizing financial performance, high-quality standards, superior guest satisfaction and overall team development. This position reports to the General Manager of the resort.

We are currently looking for a:

 

Dutch Wonderland Inn Director of Lodging

Roles & Responsibilities:

 

Roles & Responsibilities:

Supervisory Duties:

· Manage all aspects of the lodging team and any other assigned departments

· Lead by example, attitude, and as a representation of Herschend’s core values

· Act as an approachable mentor and coach to all assigned team members

· Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets

· Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

· Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests

· Become knowledgeable of performing the essential duties of all assigned lodging positions and backfill these positions when needed

· Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline

· Ensure that all required meal and other breaks are being given in accordance with PA law

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Create an environment that drives excellent NPS results

· Understand and ensure that the operation remains in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority

· Maintain product and service quality standards by conducting ongoing process evaluations and ensuring exceptional guest experience

· Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports; take immediate action when issues or challenges begin to impact guest satisfaction

· Develop insightful short and long-term objectives consistent with the budget, forecast, and company goals

· Monitor and adjusts ADR, room availability, rates for transient and group nights

· Participate in capital planning for property expansion, which includes leading the project management of all capital investment projects and refurbishments

· Prepare financial reports for the company that clearly explain operational effectiveness and trends; analyze variances and take action to achieve established financial goals and performance expectations

· Explore and propose options to increase secondary spends in the restaurant, cafe, bar, retail store, and other opportunities

· Maintain an appropriate level of community public affairs involvement

· Implement marketing and sales plans to ensure excellent delivery of special events

· Ensure that all operational direction is relevant to produce tangible results

· Perform other day-to-day responsibilities, including room inspections, daily reports, yield management, weekly department head meetings, budgeting, forecasting, inventories, internal financial controls, and training and development

· Contribute to maintaining a safe working environment for all employees by attending Safety Committee meetings and strictly adhering to company policies as well as local, state, and federal guidelines

· Lead, schedule, and participate in the Manager on Duty (MOD) and Leader on Duty (LOD) rotation for the Inn

· All other duties assigned by leadership

Education and Experience:

· High school diploma, GED, or equivalent

· Bachelor’s degree in Business Administration, Hospitality Management, or a related discipline highly desired; Equivalent work experience will also be considered

· 3-5 years of progressive supervisory and/or leadership experience in hospitality/hotel front line and management positions

· Previous experience or familiarity with software programs such as: yield management systems, property management system (PMS), daily revenue system (DRS), central reservation system, and payroll

· Certification as a Hospitality Administrator or Lodging Manager preferred

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 21 years of age to comply with [State] Child Labor Laws

· Ability to work flexible schedule, including evenings, late nights, weekends, and holidays

· Must possess a valid driver’s license and a good driving record

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Ability to portray a positive, outgoing, professional attitude

· Ability to handle pressure and difficult situations with poise and finesse

· Ability to work in a team environment with a self-motivated, solution-oriented mindset

· Must possess strong financial acumen and the ability to analyze and interpret data

· Must possess critical thinking and analytical skills to process data and make next-step recommendations

· Must possess strong written and verbal communication skills

· Must possess strong attention to detail and problem-solving abilities

· Ability to accurately use Point of Sale (POS) and/or other cash handling equipment

· Ability to use office technology and equipment, such as PC, software, and copier

· Must be proficient in Microsoft Outlook, Excel, Word, and Power Point

Physical Requirements:

· Ability to stand, walk, and remain on feet for majority of the workday

· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to remain sedentary for extended periods of time, while using a computer

· Ability to carry, push, pull, lift, and hold objects weighing up to 30 pounds

Working Conditions:

· This role will be based in an office setting as well as all other indoor and outdoor areas of the property

· Frequent exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

· Subject to frequent interruptions and may need to reprioritize activities

· Subject to constant repetitive motion

Team member benefits:

 

Palace Perks and Benefits:

· Competitive compensation

· Management Incentive Plan

· Comprehensive health and wellness package

· 401k Savings and Investment plan

· Generous vacation and sick time