Duty Manager | Carlton Bar & Steakhouse
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What you'll do
- Overseeing day-to-day venue operations during rostered shifts
- Opening and closing the venue in line with company procedures
- Leading and supporting floor and bar teams throughout service
- Maintaining high service standards across the bar, restaurant and function spaces
- Managing staffing levels, breaks and delegation of duties
- Coaching and mentoring team members on shift
- Handling guest enquiries, feedback and complaints professionally
- Ensuring responsible service of alcohol and compliance with NZ liquor licensing requirements
- Managing incidents, intoxication, refusals of service and conflict appropriately
- Supporting stock control, cash handling, EFTPOS reconciliation and end-of-day reporting
- Assisting with events and functions as required
What they're looking for
- Previous hospitality leadership or supervisory experience
- Current New Zealand Duty Manager Certificate
- Strong customer service and communication skills
- Confidence leading teams in a fast-paced hospitality environment
- Strong problem-solving and conflict-resolution skills
- A hands-on, positive leadership style
- Reliability and flexibility to work evenings, weekends and public holidays
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Carlton Bar & Steakhouse is looking for experienced Duty Managers to join the team.
We’re strengthening our Duty Manager pipeline ahead of upcoming team movements, as well as preparing for six months of maternity leave cover from September.
If you’re an experienced hospitality supervisor or Duty Manager who enjoys leading from the floor, delivering great service and being part of a busy, hands-on team, we’d love to hear from you.
About the Role
As a Duty Manager, you’ll take the lead during your rostered shifts and help keep the venue running smoothly. You’ll work closely with the wider management team while supporting and developing our front-of-house team.
You’ll be responsible for:
Overseeing day-to-day venue operations during rostered shifts
Opening and closing the venue in line with company procedures
Leading and supporting floor and bar teams throughout service
Maintaining high service standards across the bar, restaurant and function spaces
Managing staffing levels, breaks and delegation of duties
Coaching and mentoring team members on shift
Handling guest enquiries, feedback and complaints professionally
Ensuring responsible service of alcohol and compliance with NZ liquor licensing requirements
Managing incidents, intoxication, refusals of service and conflict appropriately
Supporting stock control, cash handling, EFTPOS reconciliation and end-of-day reporting
Assisting with events and functions as required
What We're Looking For
Previous hospitality leadership or supervisory experience
Current New Zealand Duty Manager Certificate
Strong customer service and communication skills
Confidence leading teams in a fast-paced hospitality environment
Strong problem-solving and conflict-resolution skills
A hands-on, positive leadership style
Reliability and flexibility to work evenings, weekends and public holidays
What's on Offer
Casual Duty Manager position
$27.70–$32.60 per hour, depending on experience
Flexible casual hours
Opportunity to build your management experience within a busy hospitality venue
Support from an experienced venue management team
Opportunity to be considered for future management opportunities within the group
If you’re looking for your next hospitality opportunity and want to join a great team, apply now to join us at Carlton Bar & Steakhouse.
Company
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