EBD Service Engineer- Korea Office
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What you'll do
- Support the technical service of all Sinclair Korea customers.
- Facilitate the process of warranty claims, parts selling and service contracts.
- Plan & execute for the repairing hub in Korea.
- Develop quarterly, monthly, and weekly plans designed to maximize customer relationships and repair processes.
- Manages performance and provides feedback in a timely manner.
- Develop strong relationships with key decision makers at multiple levels.
- Demonstrate thorough understanding with the Sinclair products and of competitive products and positioning.
- Routinely conducts quality control checks to ensure inspections and maintenance is performed as Sinclair’s specifications.
- Responsible for the creation, distribution, and management of all repair work orders ensuring repair/maintenance is prioritized based on scheduled need.
- To ensure the service is performed as the Sinclair specifications.
- To measure and manage KPIs and SLAs and track performance against targets.
- Design, develop, and document departmental processes.
What they're looking for
- Over 3 years EBD technical service experience in medical aesthetics
- Over 3 years EBD technical service experience in pharmaceutical/device industry
Nice to have
- Sales experience in healthcare industry
- Fluent in Korean and proficient in English
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Sinclair is Hiring! Join Our Team as a EBD Service Engineer 🚀
We are currently recruiting for EBD Service Engineer at our Seoul office.
Location: Seoul
About Sinclair
Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.
This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.
Sinclair Values:
✅ Act with Integrity Consistently doing the right thing even when it’s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines
✅ Results-Driven Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact
✅ Innovation-Centered Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy
✅ One Company, One Goal Working towards unified mission, we are all Sinclair and be seen by customers as one company in every way
✅ Own It! Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues
What You'll Be Doing:
1. Service Engineer(50%):
Support the technical service of all Sinclair Korea customers.
Facilitate the process of warranty claims, parts selling and service contracts.
Plan & execute for the repairing hub in Korea.
Develop quarterly, monthly, and weekly plans designed to maximize customer relationships and repair processes.
Manages performance and provides feedback in a timely manner.
Develop strong relationships with key decision makers at multiple levels.
Demonstrate thorough understanding with the Sinclair products and of competitive products and positioning.
Routinely conducts quality control checks to ensure inspections and maintenance is performed as Sinclair’s specifications.
Responsible for the creation, distribution, and management of all repair work orders ensuring repair/maintenance is prioritized based on scheduled need.
To ensure the service is performed as the Sinclair specifications.
To measure and manage KPIs and SLAs and track performance against targets.
Design, develop, and document departmental processes.
2. Sales Management(50%):
Exclusive dealer management and communication on how to generate more consumables revenue.
As a contact point of EBD in Korea to communicate with Global and APAC team on quality issue, and sales & production forecast for EBD business.
Manage and controls EBD inventory in Korea.
Supporting sales and marketing activities in necessary condition with Dealer.
Your skills and experience
Essential:
-Over 3 years EBD technical service experience in:
· medical aesthetics
· pharmaceutical/device industry
Desirable:
-Sales experience in healthcare industry
-Fluent in Korean and proficient in English
Perks & Benefits:
💰 Competitive Salary
🏡 Hybrid/Remote Work Options (if applicable)
📈 Career Growth & Learning Opportunities
🏥 Health & Wellness Benefits
🎉 Fun Team Events & Supportive Culture
We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.
This is an exciting opportunity to join a successful company, with big ambitions for the future.
If this sounds like you and you meet the requirements, please apply, we would love to hear from you.
Please note if we receive a high volume of applications, we may close the role before the closing date noted.
By making this application you give consent for personal information to be used in automated decision-making processes relating to key job requirements which are stated in this ad.
Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void
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