Electrical Software Support Engineer 1st Line
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About this role
Would you like to work for a talented technical team with a lot of customer contact and contact with colleagues at all our offices and departments in Europe and worldwide?
And are you looking for a job in which you will be given a lot of responsibility?
Then look no further;
For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department. Working alongside other electrical engineers and assisting clients with their technical queries our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.
We also like to let our hair down and encourage team members to attend social events arranged throughout the year, that old adage of ‘work hard – play hard’ is very much in play at Trimble.
What you will do
Function
Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.
Ensure all customers receive, and benefit from, a quality support service.
Responsibilities:
Answer incoming support calls courteously and within defined timescales as and when required.
Provide problem solving service for customers relating to electrical design calculations.
Complete customer support tickets on the CRM database
Complete defect tickets on the CRM database
Provide high level technical support to customers
Internal Support
Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
Help maintain the list of defects and enhancements.
Help find the root cause of defects as they are found.
Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
Provide technical support to the Sales Team as required.
Help maintain the list of future enhancements.
Provide technical support to other members of the support team, including knowledge transfer.
Development
Test new versions of software as necessary
Assist with the production of user documentation, manuals & help files as necessary
Liaising with development to achieve set goals
Qualifications :
Experience in electrical design and calculations would be an advantage in this role.
Having Revit or AutoCAD knowledge is an advantage.
Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
Training
Full training on supported applications will be given.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
Company
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