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Jobs / Customer Service Manager in United States of America
1 hour agoBe an early applicant
Carilionclinic·1 hour ago
1 hour agoBe an early applicant

Emerg. Psychiatry Programs Director

Roanoke, United States of AmericaSenior · 10-15 years

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About this role

Employment Status:

Full time

Shift:

Day (United States of America)

Facility:

2017 S Jefferson St - Roanoke

Requisition Number:

R162276 Emerg. Psychiatry Programs Director (Open)



How You’ll Help Transform Healthcare:

The Mental Health Director provides clinical and administrative leadership to the Psychiatric operations interface with Health System enterprise transfer center, Emergency Medicine Dept., Psychiatry consultation/liaison service, and referral sources.



The Director, Mental Health

  • Leads CONNECT (Psychiatry and Addictions/ Chem. Dep.) which includes developing and implementing policies and procedures, establishing and complying with standards of care.
  • Communicates effectively with staff, patients, families, physicians and referral sources.
  • Develops and administers department finances. Implements corrective action on budget variances.
  • CONNECT staff optimizes integrated IT, EPIC ®, Teletracking ® and Telecomm platforms to enhance data driven clinical and quality performance outcomes.
  • Leads recruitment, retention and all aspects of supervision of the CONNECT staff.
  • Leads staff professional growth and clinical development program.
  • Provides program planning and outcome data.
  • Leads benchmarked performance and data driven quality programs for areas of oversight. Champions exceeding benchmark performance, continuous quality improvement, compliance, engagement and satisfaction. Provides trending data, analysis and corrective action planning.
  • Monitors the quality of assessments and treatment provided by CONNECT and the Ambulatory Intensive Care Continuum staff through direct observation, documentation auditing, as well as, monitoring recorded telephonic communications. Areas of consideration include direct patient contact, consultation with referral sources, physicians and transfer center colleagues.
  • Maintains excellent relationships with Community Service Boards (CSB), Hospital EDs, Catawba State Hospital and other community based services which are recipients of CONNECT and the Ambulatory Intensive Care Continuum services.
  • Provides routine direct clinical care within the CONNECT as needed.




What We Require:

Education: Master's Degree required.


Experience: Minimum 7 years of experience in Acute and intensive outpatient psychiatric nursing, Psychologist, Social work clinical services, and minimum of 5 years management experience in a community hospital setting required.


Licensure, Certification, and/or Registration: Virginia Registered Nurses License, Clinical Nurse Specialist, LCSW, LPC or LCP. De-escalation training must be successfully completed within 4 months of hire and then maintained going forward. Life Support: Must obtain and maintain AHA BLS-HCP.


Other Minimum Qualifications: Behavioral Health Call Center experience highly desirable.


This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.





Compensation Range:

$107,993.60 - $172,785.60

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.





Recruiter:

KIMBERLIE GONCE

Recruiter Email:

kagonce@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color,  religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies





Benefits, Pay and Well-being at Carilion Clinic


Carilion understands the importance of prioritizing your well-being to help you develop and thrive.  That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.


When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:


  • Comprehensive Medical, Dental, & Vision Benefits
  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Personify Health
  • Discounts on childcare
  • Continued education and training
H1B sponsor likely
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