Emergency Security Agent (Medic)
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About this role
Overview
To provide first level of help desk support to the issues reported by the business users.
Responsibilities
Technical Support
- Installs and configures computer hardware/software, printers, conference room equipments and scanners within agreed SLA.- Troubleshoots computer problems and determine source (hardware, software or network connection related) and advise on appropriate actions and solutions.
Data Backup
- Takes daily backup for all systems to ensure business continuity.
Inventory Management
- Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary.- Procures the needed IT equipments in line with the organization procurement policy.
Transmed Purpose
- Acts as a role model by living Transmed Purpose on daily basis.
Qualifications
Academic Education & Professional Certifications
- Bachelor Degree in Information Technology or similar field
Operational & Managerial Experience
- 0 - 1 years of experience in IT Support role
Company
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