Employee Communications Specialist

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

If you're energized by bringing people together, love telling stories that matter, and want to shape how thousands of ServiceNow employees experience our culture, this is your role. 

As an Employee Communications Specialist, you'll own some of ServiceNow's biggest moments. You'll lead our quarterly Global Brain Break program, orchestrate registration and logistics for flagship events like our town halls (SNL: ServiceNow Live) and Employee Kickoff, manage global giveaway campaigns, and create the content that brings our employee community together.  

You'll report directly to the Global Employee Communications & Events Lead. This role is positioned for learning and growth. You'll move fast, own the outcome, and gain skills.

What you get to do in this role:

• Lead and execute the quarterly Global Employee Brain Break program. You’ll own the strategy, logistics and content creation for each event. From concept through post-event recap. This includes coordinating with internal and external partners  
• Own end-to-end strategy and execution for our employee giveaway program. This means partnering with teams across the company to design campaigns, coordinate fulfillment and communicate across globe
• Content creation and writing for key programs. This includes briefing documents, scripts, communication campaigns and more  
• Help with large scale employee swag projects like supplying ~30K employees with the coolest items for our annual Employee Kickoff. This includes vendor management, design coordination, quality review and global distribution logistics 
• Assist with cultural moments and other milestone employee experiences  
• Co-own the corporate calendar and scheduling of all employee events  
• Responsible for our email alias including responding and triaging messages  

Qualifications

To be successful in this role you have: 

• Bachelor’s degree in English, Journalism, Public Relations, Communications, or related field 
• Strong project management and communication skills 
• 3+ years of experience in internal communications or employee engagement (event management experience is a plus)  
• Strong project management skills with demonstrated ability to own large, complex workstreams independently  
• Excellent written and verbal communications skills; ability to write for multiple audiences and in various formats  
• Self-starter who takes ownership without needing heavy oversight; eager to learn and jump into ambiguous situations   
• Resourceful and self-motivated; able to independently prioritize shifting workloads in a fast-paced, constantly evolving environment  

*this position is not eligible for employment based sponsorship

For positions in this location, we offer a base pay of $79,600 - $123,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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