Employee Services Coordinator
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What you'll do
- Serve as the first line of support for incoming HR service desk tickets, addressing a wide range of employee inquiries and requests.
- Accurately process key HR transactions, including I-9 verifications, terminations, promotions, and internal transfers.
- Monitor service desk activity to ensure timely resolution of tickets and escalate complex issues to the HR Service Desk Manager as needed.
- Maintain accurate records of all transactions and employee interactions in accordance with internal policies and compliance requirements.
- Collaborate cross-functionally with other HR team members to support a seamless employee experience.
What they're looking for
- 1–2 years of experience in an HR or employee support role.
- Strong general knowledge of human resources policies, procedures, and best practices.
- Strong attention to detail, ability to multitask, and a customer-service mindset.
- Excellent communication and interpersonal skills; comfortable interacting with employees at all levels.
Nice to have
- Experience with HRIS systems; familiarity with ADP is a strong plus.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Renuity is seeking a motivated and service-oriented Employee Services Coordinator to join our growing team. In this role, you will manage the day-to-day operations of our HR service ticketing system while providing exceptional support to employees across our divisions. Serving as a key point of contact for HR-related inquiries, you’ll ensure timely and accurate processing of core HR transactions. The ideal candidate will bring a strong foundational knowledge of HR practices, an eagerness to learn, and the ability to operate with professionalism and confidentiality.
What You'll Do:
Serve as the first line of support for incoming HR service desk tickets, addressing a wide range of employee inquiries and requests.
Accurately process key HR transactions, including I-9 verifications, terminations, promotions, and internal transfers.
Monitor service desk activity to ensure timely resolution of tickets and escalate complex issues to the HR Service Desk Manager as needed.
Maintain accurate records of all transactions and employee interactions in accordance with internal policies and compliance requirements.
Collaborate cross-functionally with other HR team members to support a seamless employee experience.
What You'll Bring:
1–2 years of experience in an HR or employee support role.
Strong general knowledge of human resources policies, procedures, and best practices.
Experience with HRIS systems; familiarity with ADP is a strong plus.
Strong attention to detail, ability to multitask, and a customer-service mindset.
Excellent communication and interpersonal skills; comfortable interacting with employees at all levels.
About Renuity
Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.
To learn more, visit Renuity's About Us page.
#RHB
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
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