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Jobs / Customer Service Team Lead in United States of America
11 days ago
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Equus·11 days ago
11 days ago

Employment Unit Supervisor

Milwaukee, United States of AmericaFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • team management
  • employer engagement
  • coaching

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Apply faster with autofill FREEequus uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Supervise employment services staff and ensure alignment with W-2 program goals and performance standards.
  • Coordinate workforce development programs including TEMP, Transitional Jobs, and vocational training initiatives.
  • Oversee development and maintenance of work experience sites and employer partnerships.
  • Facilitate direct hire placements and job readiness workshops to support participant employment outcomes.
  • Collaborate with internal teams and external partners to expand access to employment and training resources.
  • Monitor program performance, staff productivity, and participant outcomes.
  • Provide coaching, training, and performance feedback to employment services staff.
  • Ensure compliance with W-2 policies, workforce program regulations, and reporting requirements.
  • Support continuous improvement efforts and contribute to strategic planning for employment services.

What they're looking for

  • Associate’s degree in Workforce Development, Human Services, or related field.
  • Minimum of 3 years of experience in employment services, workforce development, or program supervision.
  • Strong leadership and team management skills.
  • Knowledge of local labor market trends and employer engagement strategies.
  • Proficiency in Microsoft Office and workforce tracking systems.

Nice to have

  • Bachelor’s degree in a related field.
  • Experience with W-2, TEMP, or other employment-focused public assistance programs.
  • Familiarity with vocational training providers and job placement strategies.
  • Bilingual (Spanish or Hmong) a plus.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Company Description

At APM, we live our values of iCARE – Integrity, Customer focus, Accountability, Respect, and Excellence – in everything we do. We are a purpose-driven organisation where procurement decisions directly impact the people and communities we serve.

In the US, our services span rehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You’ll work in a environment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.

    Job Description

    The Employment Unit Supervisor leads a team of employment services professionals—including Business Services Consultants, TEMP staff, Child Support Liaisons, and online Workshop Facilitators—to coordinate workforce programs that connect W-2 families to employment and training opportunities. This role oversees work experience site development, direct hire placements, and job skills/vocational training initiatives to enhance participant employability and long-term success.

    • Supervise employment services staff and ensure alignment with W-2 program goals and performance standards.
    • Coordinate workforce development programs including TEMP, Transitional Jobs, and vocational training initiatives.
    • Oversee development and maintenance of work experience sites and employer partnerships.
    • Facilitate direct hire placements and job readiness workshops to support participant employment outcomes.
    • Collaborate with internal teams and external partners to expand access to employment and training resources.
    • Monitor program performance, staff productivity, and participant outcomes.
    • Provide coaching, training, and performance feedback to employment services staff.
    • Ensure compliance with W-2 policies, workforce program regulations, and reporting requirements.
    • Support continuous improvement efforts and contribute to strategic planning for employment services.

    Qualifications

    Required

    • Associate’s degree in Workforce Development, Human Services, or related field.
    • Minimum of 3 years of experience in employment services, workforce development, or program supervision.
    • Strong leadership and team management skills.
    • Knowledge of local labor market trends and employer engagement strategies.
    • Proficiency in Microsoft Office and workforce tracking systems.

    Preferred

    • Bachelor’s degree in a related field.
    • Experience with W-2, TEMP, or other employment-focused public assistance programs.
    • Familiarity with vocational training providers and job placement strategies.
    • Bilingual (Spanish or Hmong) a plus.

    Additional Information

     

     

    Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

    When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

    At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

    Company

    Equus
    Milwaukee, United States of America

    Company facts come from this company's own listings. We only show what the postings themselves carry.

    Sourced from Equus's careers site·first seen 11 Sept 2026·last verified 11 Sept 2026·How we source jobs

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