End User Computing (EUC) Engineer - Contract - Australia (Adelaide, Perth & Brisbane)

Urgent requirement for an End User Computing (EUC) Engineer - Contract - Australia (Adelaide, Perth & Brisbane) Requirements Provide end-user level IT support services at the Customer Offices (Adelaide, Perth & Brisbane). The role focuses on delivering onsite and remote support for end user devices and software, supporting IT activities, and ensuring a high-quality user experience under the supervision of the EUC Lead. Key Technical Skills: · Desktop and laptop support · Software installation and configuration · Remote support tools (e.g., TeamViewer, Remote Desktop, etc.) · Basic network troubleshooting · Active Directory (user account management, permissions) · Device imaging and deployment tools (desirable) · Strong troubleshooting and problem-solving skills · Excellent communication and interpersonal skills · Customer-focused approach with a service-oriented mindset · Ability to prioritize tasks and manage multiple requests effectively · Attention to detail and commitment to quality · Ability to work independently under supervision · Team collaboration and coordination skills, Adaptability in a dynamic IT environment Key Responsibilities: · Handle and resolve end-user issues in a timely and professional manner · Provide end-user services including troubleshooting, guidance, and technical assistance · Deliver onsite break/fix support for hardware and software issues · Coordinate with and escalate hardware-related issues to third-party service providers · Provide remote support to users as required · Diagnose and resolve laptop and desktop-related issues · Deploy and install software on user workstations · Deliver desk side (in-person) support to end users · Install, configure, and maintain customer-owned end-user devices and software · Maintain accurate records of incidents, service requests, and resolutions · Support IS project activities as assigned by the EUC Lead, Ensure adherence to IT policies, procedures, and security standards Essential Qualification: · Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). Relevant IT certifications (e.g., Microsoft, CompTIA A+, ITIL Foundation) are desirable Required Experience: · 2–4 years of experience in an EUC, desktop support, or IT support role · Experience providing onsite and remote technical support · Hands-on experience with: o Windows operating systems (Windows 10/11) o Microsoft Office / Microsoft 365 applications o Hardware troubleshooting (laptops, desktops, peripherals) · Experience with software deployment and endpoint configuration · Familiarity with ticketing systems and IT service management processes; experience working with third-party vendors/service providers Duration: 06 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders only Email: jobs@hasthasolutions.com