This role is for one of Weekday’s clients
Min Experience: 10+ years
Location: Remote (India)
JobType: full-time
We are looking for an experienced Engagement Manager who combines strong project delivery expertise with strategic account management and client relationship skills. The ideal candidate will have progressed through hands-on delivery roles and developed the ability to become a trusted advisor to senior clients, identify growth opportunities, and take ownership of the overall health and profitability of strategic engagements.
This role is ideal for someone who understands that successful engagement management goes beyond project execution—it involves strengthening client relationships, identifying opportunities for expansion, ensuring delivery excellence, and protecting account profitability.
Requirements
Key Responsibilities
Client & Account Management
- Build and maintain trusted relationships with senior client stakeholders, including Directors, VPs, and C-suite leaders.
- Act as the primary point of contact for strategic accounts and understand client objectives, challenges, and future requirements.
- Identify opportunities for account expansion, team extensions, new solutions, scope enhancements, and renewals.
- Convert client needs into actionable opportunities, SOWs, and commercial discussions.
- Proactively identify account risks and develop strategies to improve retention and long-term client value.
Project & Delivery Oversight
- Maintain overall visibility into project milestones, SLAs, quality, budgets, risks, and delivery performance.
- Partner with Project Managers and Technical Leads to ensure projects remain on track and delivery issues are addressed proactively.
- Review project health and distinguish between genuine delivery progress and emerging risks that require intervention.
- Ensure commitments are met and maintain strong delivery standards across engagements.
Commercial & Financial Management
- Monitor account-level margin, utilization, resource allocation, revenue, and budget health.
- Support contract renewals, pricing discussions, scope negotiations, and commercial adjustments.
- Contribute to SOW development and ensure proposed engagements are commercially viable and operationally sustainable.
- Balance client expectations with business profitability and long-term relationship value.
Strategic Account Growth
- Develop a deep understanding of the client's business, technology environment, and organizational priorities.
- Identify emerging requirements and opportunities across business units and stakeholders.
- Lead conversations around additional services, technology solutions, and engagement expansions.
- Build relationships beyond the immediate project team to develop broader account penetration.
Executive Engagement & Governance
- Serve as a trusted advisor and escalation point for senior client stakeholders.
- Lead QBRs, MBRs, governance meetings, and executive reviews.
- Communicate project performance, business outcomes, risks, opportunities, and recommendations clearly.
- Translate technical concepts across areas such as Cloud, DevOps, AI, and custom software into measurable business outcomes.
What We're Looking For
- 10+ years of overall experience, with a strong career progression through roles such as Project Manager → Senior Project Manager / Delivery Lead → Engagement Manager or equivalent.
- Proven ownership of project delivery, including milestones, budgets, quality, risks, and client outcomes.
- Demonstrated ability to grow client relationships from delivery partnerships into trusted-advisor relationships.
- Experience identifying and supporting expansion opportunities, SOWs, scope extensions, and renewals.
- Experience managing senior client relationships at Director/VP level.
- Strong understanding of margin, utilization, resource planning, and project financials.
- Excellent communication, presentation, negotiation, and stakeholder-management skills.
- Ability to influence both technical and non-technical stakeholders, including senior executives.
- Strong commercial mindset combined with a delivery-oriented background.
Good-to-Have Experience
- Experience delivering Cloud, DevOps, AI, or custom software projects.
- Experience with Salesforce or similar SaaS/professional services environments.
- Direct experience negotiating MSAs and leading contract renewals.
- Experience establishing and managing QBR/MBR governance frameworks.
- Exposure to enterprise technology consulting and managed services engagements.
Must-have Skills
- Account Management
- Project Delivery
- Client Relationship Management
- Strategic Account Growth
Good-to-have Skills
- Project Management
- Margin Management
- Utilization Management
- Contract Negotiation
- SOW Management
