Engine Field Service Technician - Level I

Job Summary

The Field Service Technician is responsible for performing preventative maintenance and basic repair activities on engines and related components at customer sites with minimal supervision. The role involves diagnosing and resolving basic technical issues, maintaining Cummins products to required standards, ensuring accurate service documentation, and delivering a professional customer experience.

The position requires strong mechanical and electrical fundamentals, diagnostic capability, safety awareness, and the ability to work independently in a field-service environment.

Key Responsibilities

• Perform preventative maintenance and basic repair activities on engines and related components at customer sites in accordance with documented schedules, procedures, and service standards.
• Interact with customers in a courteous and professional manner, understand their service requirements, and provide timely and effective support.
• Diagnose and troubleshoot technical issues by translating customer complaints into structured troubleshooting plans.
• Use specialized mechanical and electronic service tools, equipment, software, and guided workflows to identify failed components and determine appropriate repair actions.
• Perform repairs and maintenance on mechanical and electrical products using approved procedures, tools, and standard repair practices.
• Disassemble, inspect, repair, replace, and assemble engine or power-generation components in accordance with applicable guidelines and re-use standards.
• Conduct progressive damage checks and ensure products are restored to the required operating condition.
• Prepare required parts, tools, and equipment before commencing service activities.
• Validate completed repairs by confirming that the reported issue has been resolved and the product is operating as expected.
• Escalate complex or unresolved technical issues to experienced Field Service Technicians, Supervisors, or higher levels of technical support.
• Accurately document troubleshooting steps, repair activities, technical findings, and service outcomes in the applicable service management/business systems.
• Complete service worksheets, timesheets, warranty claims, and other required documentation accurately and within defined timelines.
• Maintain customer, equipment, and technical information to ensure accurate service history and effective issue tracking.
• Maintain service vehicles, tools, and equipment in a clean, safe, and operational condition.
• Complete required technical and business training to continuously develop skills and product knowledge.
• Follow all applicable Health, Safety & Environmental (HSE) policies, procedures, standards, and legislation.
• Use appropriate Personal Protective Equipment (PPE) and follow safe working practices when working with mechanical, electrical, and electronic systems.
• Demonstrate a commitment to customer satisfaction, accountability, teamwork, continuous learning, and Cummins values.